Desktop Support Engineer (Washington)

Role : EUC technician / Site IT Support

Job Type : Full Time

Location : Washington, DC (Onsite)

Job Description :

Must Have Technical / Functional Skills :

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services

Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle

Work with vendors to conduct physical asset audit and maintain asset stock rooms

End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)

Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information

Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills

Smart hands support for Server and Network devices

Train the Trainer

Roles & Responsibilities :

100% Work from Office (Client location)

Asset inventory management (New Device Asset / Import / Physical Stocking)

PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot / Reimage / Import) including shipping and receiving Assets.

Windows / MAC / iPhone / iPad Fulfillment (Break fix / swap / unassigns) and Device Recertification (Wipe / QA / Reload / Import)

Accessory Request Fulfillment and Unknown Device Research / Investigation

PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device / Accessory Recycle)

Software Provision / Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)

Walkup, Deskside and Remote technical Support (Incident & Request Management / Ticket Escalations)

New Hire onboarding training and orientation

AV Meeting Room support

Base Salary Range : $50,000 - $70,000 per annum

TCS Employee Benefits Summary :

Discretionary Annual Incentive.

Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support : Maternal & Parental Leaves.

Insurance Options : Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement.

Time Off : Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.