Customer Education Manager (f / m / d)

Customer Education Manager

At Apaleo, we're revolutionizing the hospitality industry with our API-first property management platform, giving accommodation providers the power to build a tech ecosystem that enhances both guest experiences and staff efficiency. With seamless integrations to hundreds of apps through the Apaleo Store, our platform simplifies operations, elevates the guest journey, and drives revenue growth.

Are you ready to make an impact? We're looking for a Customer Education Manager (f / m / d) who will design, build, and maintain Apaleo's customer learning programs. Your mission is to ensure hoteliers, developers, and partners get the most out of our platform, by turning complex product capabilities into simple, actionable learning journeys.

You will own the full spectrum of customer education : from training content to self-service academies and other scalable learning initiatives. By empowering our customers to become self-sufficient and confident Apaleo users, you'll directly contribute to product adoption, customer satisfaction, and long-term success.

What you'll do

• Develop and execute a customer education strategy aligned with our customer journey (onboarding ? adoption ? advancement).
• Create engaging learning content (videos, interactive tutorials, help center articles, certifications, webinars, guides).
• Build and manage our customer academy, ensuring resources are accessible, up to date, and user-friendly.
• Partner with Customer Success, Product, Marketing, and Community teams to identify knowledge gaps and deliver impactful learning paths.
• Introduce scalable education formats such as role-based curriculums, product certifications, or blended learning programs.
• Use analytics and customer feedback to continuously improve content effectiveness and learning experiences.
• Champion a customer-first mindset, helping hoteliers, developers, and partners to unlock the full potential of open hospitality tech.

What you bring

What We Offer

Culture & Growth

Perks & Lifestyle

What it means to join Apaleo :

Joining Apaleo means stepping into a space where hospitality is being redefined from the ground up. You won't just support innovation you'll help drive it. Your work will directly shape an intelligent, AI-first platform used by hospitality teams across the globe. Here, your ideas power real products, your voice influences direction, and your impact is visible at every level. At Apaleo, we build boldly, collaborate openly, and grow together fast.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.