Head of Operations

Hover is making the homeowner journey easy, transparent and fun. Starting with the home improvement industry, we’re answering age-old questions like, “What is it going to look like?” and “What is it going to cost?”, by helping homeowners and pros visualize what’s possible with Artificial Intelligence (AI) and interactive 3D property models. Homeowners, contractors, and insurance professionals all use Hover to get fully measured, accurate, and interactive models of any property—in a matter of minutes, and with just a few snaps of a smartphone camera.

Join a team that is rooted in challenging the status quo, persistence, and dedicated to serving our employees, customers, and communities. With key investors, including Google Ventures and Menlo Ventures and leading insurance carriers such as Travelers, State Farm, and Nationwide, Hover is committed to changing the world, one home at a time. At Hover, we believe there is strength in diversity and are fostering an inclusive and diverse culture by hiring qualified, talented people from a wide variety of backgrounds.

About the position

As Senior Director of Production Operations, you’ll lead the evolution of Hover’s production engine as a human-AI system, combining people, tools, and automation to scale high-fidelity computer vision workflows. This isn’t just about managing process; it’s about designing an adaptive, intelligent operational stack that improves with every data point and model interaction. You’ll architect how humans and AI work together efficiently, build cost-effective systems that learn over time, and ensure our operations can flex and scale with product velocity. Your work will directly shape the performance, quality, and strategic value of Hover’s platform across multiple industries. This is a high-impact, cross-functional role that sits at the intersection of technology, people, and operational excellence.

You’ll be responsible for designing and evolving a production pipeline capable of supporting our rapidly expanding customer and product base. You’ll look for every opportunity—from micro-optimizations to step-change innovations—to improve how we operate, scale, and deliver value. This role owns a major line of spend on the company P&L and has direct impact on the performance, trust, and growth of the Hover platform.

You will contribute by

Operational Leadership & Workforce Management

Own workforce models across sites, vendors, and product lines—ensuring we’re optimized for both steady-state and peak operations.

Manage real-time pipeline health and proactively address bottlenecks, rebalancing resources dynamically to meet SLAs.

Channel excess capacity toward high-leverage initiatives to unlock business value.

Design and evolve Hover’s global operating structure to support growth while maintaining speed, quality, and cost efficiency.

Innovation & AI-First Workflow Design

Design and evolve operations that scale with AI—optimizing for human-AI collaboration, automation, and continuous model improvement.

Drive innovation across the production pipeline, from tooling improvements to entirely new workflows for emerging products and verticals.

Partner with Product, and Engineering to align on roadmap priorities, pilot new capabilities, and close the loop between operations and model performance.

Treat operations as a product—instrumented, adaptive, and built to deliver quality at scale with lower marginal cost.

Accuracy & Customer Trust

Be the internal and external authority on Hover accuracy, supporting marketing claims, and reinforcing our quality narrative with data

Drive accuracy improvements through pilots, feedback loops, and new initiatives

Strategic & Financial Planning

Lead multi-horizon planning across the Ops function, including long-term strategic vision, annual budgets, and quarterly execution plans.

Partner with Finance and Legal on vendor contracts, renewals, invoicing, and cost management across the production stack.

Manage a significant operational spend on the P&L, aligning performance with company growth targets and cost discipline.

Vendor & BPO (off-shore) Partner Management

Serve as the senior point of contact for our global BPO network, managing vendor relationships, setting quarterly goals, and ensuring accountability at the leadership and account management levels. Some international travel will be required.

Team Leadership & Capability Building

Manage and mentor a high-performing team of 10+ Hover employees across key operational domains

Build a world-class operations organization by hiring, coaching, and developing talent at all levels.

Foster a culture of execution, learning, and excellence—aligned to Hover’s values and ambition.

Your background includes

10-15+ years leading high-scale, tech-enabled operations or management consultant or strategy roles, with a track record of building systems at scale in fast-paced environments

Proven success managing large, distributed teams and overseeing complex global operations with high precision and accountability

Ownership of significant P&L and operating budgets, with consistent delivery on cost, quality, and throughput goals

Deeply analytical and process-oriented, with experience running highly instrumented workflows and partnering closely with analytics and data science teams

AI-first operating mindset—able to design workflows that scale with automation, improve model performance, and evolve through human-AI feedback loops

Equally comfortable at 10,000 feet and in the weeds—able to define long-term strategy while staying grounded in day-to-day execution

Exceptional communicator and cross-functional leader, credible with execs, vendors, and technical stakeholders alike

Experience with 3D, mapping, or computer vision pipelines is a strong plus, but not a requirement

Benefits

Compensation - Competitive salary and meaningful equity in a fast-growing company

Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents

Paid Time Off - Unlimited and flexible vacation policy

Paid Family Leave - We support work / life balance and offer generous paid parental and new child bonding leave

Mandatory Self-Care Days - A day set aside each month to allow employees to recharge

Remote Wellbeing Resources - We provide recurring fitness classes, meditation / mindfulness tools, virtual therapy, and family planning assistance

Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Hybrid roles at Hover

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $241,000 - $275,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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