Therapy Scheduler

Join a Team Where Your Work Truly Matters!

At BrightStar Care Plano were not just filling positionswere building a team of passionate people who want to make an impact. Every voice is heard every idea has weight and every role plays a key part in our success. We believe in supporting our team members with the tools trust and flexibility they need to thriveprofessionally and personally.

If youre looking for more than just a job - if you want to be part of a company that values growth collaboration and innovation- youll feel right at home here.

Were looking for a teammate who thrives in a hands-on role brings a strong work ethic and always leads with integrity. The right candidate is naturally organized can problem-solve on the fly and uses critical thinking to make smart decisions in fast-moving situations. Most importantly we want someone who genuinely cares about people - a professional who takes pride in ensuring clients families and team members feel supported and valued every step of the way

What Youll Do

Welcome new clients with care by entering them into our BrightStar database ensuring every detail is accurate from the start.

Coordinate meaningful connections by scheduling and staffing visits that match patient needs with the right caregivers.

Keep care moving forward by tracking referrals and monitoring the start of care so clients never experience a gap in service.

Be a trusted first point of contact by answering calls from clients families and team members with empathy and professionalism.

Match care with need by gathering client information and aligning it with scheduling requirements using your organizational and problem-solving skills.

Deliver service that stands out by resolving requests quickly and accurately escalating only when needed and always aiming for client satisfaction.

Listen with heart by responding to client calls in a compassionate supportive way that reinforces trust and comfort.

Step up when it counts by joining the on-call rotation for evenings and weekends (with additional pay) to ensure clients are always supported.

Champion quality and safety by upholding BrightStars standards of care and consistency.

Be the face of positivity by treating clients colleagues and the community with professionalism and respect.

Build strong relationships by fostering ongoing connections with both office staff and field team members.

What Were Looking For

Proven experience in home health schedulingyou know the flow the demands and how to keep everything moving smoothly.

Strong communication skills with the ability to build trust and confidence when speaking with referral sources clients and families.

Calm under pressure with the ability to de-escalate issues and turn challenges into solutions.

Background in fast-paced high call volume settings where organization and focus are key.

Exceptional client service skills both over the phone and in person ensuring every interaction is professional and supportive.

Expert multi-tasker who thrives on managing complex scheduling needs while maintaining accuracy and efficiency.

Healthcare scheduling experience preferred but we welcome proven scheduling expertise from similar industries.

Tech-savvy professional proficient in web-based systems MS Outlook Word and Excel.

Work Environment :

Fast-paced office setting with frequent phone and client interactions

Extended periods of sitting standing and computer use

Bending stooping and occasional lifting (up to 10 lbs.) required

Note : The job duties outlined above may change without prior notice based upon the needs of the company.

Benefits : Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule :

Day shift Monday Friday

Education :

High school or equivalent (Required)

Work Location : In person

Job Type : Full-time

Benefits : Dental insurance

• Health insurance
• Paid time off
• Vision insurance

Work Location : In person

Key Skills

Employee Orientation,Operational Risk Management,Primavera,Computer Skills,Primavera P6,Medical office experience,Medical Terminology,Schedule Management,Production Planning,Microsoft Project,Medical Scheduling,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1