Inbound Healthcare CSR

Inbound Healthcare Contact Center Representative

Inbound healthcare contact center representative role managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management. Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members' care partners like pharmacies, testing laboratories, specialists, and insurance. Collaborate with providers and other operations team members to complete urgent tasks. Use impeccable C-I-CARE in all patient interactions and ensure a positive virtual experience. Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life in order to interact with team members and patients and complete daily work. Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Skills : schedule appointments, call center, medical record, patient registration, patient access, customer support, medical terminology, medical billing, medical claim, insurance verification, EHR, prior authorization, patient service.

Top Skills Details : schedule appointments, call center, medical record, patient registration, patient access, customer support.

Additional Skills & Qualifications :

• Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.) OR
• 2 years of high-touch, patient-facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.)
• This experience must be within the last 4 years
• Average of 1 year of tenure
• Strong written and verbal communication skills, including impeccable phone manner
• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Experience Level : Intermediate Level

Job Type & Location : This is a contract position based out of Tempe, AZ.

Pay and Benefits : The pay range for this position is $19.25 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type : This is a fully onsite position in Tempe, AZ.

Application Deadline : This position is anticipated to close on Nov 14, 2025.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.