Talent Operations Manager

This role is responsible for :

• Apply exceptional follow-up and time management skills to cultivate relationships with Tradespeople and your peers.
• Complete a Buildforce introduction and teach leads & prospects how to use the Buildforce App.
• Conduct quality interviews effectively and always on time
• Complete a Buildforce intro and teach Interviewees how to use the Buildforce App and complete their profile
• Coach new electricians on the Buildforce process and expectations
• Work as a team to achieve monthly placement goals with quality and retention in mind
• Provide a “white-glove” experience for priority placements for high-profile and new customers
• Evaluate pay and placements ad hoc
• Navigate all of the Employer-level and Project-level contingencies
• Work cross-functionally to ensure tradespeople are equipped with technical and functional knowledge about our Buildforce platforms.
• Providing delightful customer experience through inbound emails, text messages, chats, and phone calls.
• Listen to concerns, resolve problems, and offer the best recommendations to our pros utilizing the Buildforce App.
• Maintaining records and documentation through data entry, collection, and validation.
• Providing feedback on process improvement opportunities and contributing to projects as assigned
• All other duties as assigned.

Skills & Qualifications

Benefits & Perks