Director of Retail Operations

Job Summary

Provides and models respectful service. Plans, controls, and directs the activities of regional operations with full profit and loss responsibility. Acts within the scope of corporate objectives and policies to accomplish goals. Provides guidance and support to district management on staff development, operational excellence, and profitability. District Managers and Area Operations Managers report directly to this position.

Responsibilities

• Ensures Positive Customer Experience Delivered by All Stores in Assigned Areas. Manage And Develop District Support, District Managers, And Area Operations Managers for Future Growth
• Meet And Exceed Organizational Goals Related to Sales, Profitability, And Operating Costs for Assigned Areas
• Monitor, Assess, And Evaluate Regional Performance Through Sales, Operating Cost, Inventory, Shrink, Trend, And Other Data Analysis.
• Provide Advice and Counsel to District Support, District Managers, And Area Operations Managers on Appropriate Action Plans and Activities to Meet Operational and Financial Goals
• Manages Operations Budget Through Supervision and Guidance of District Managers and Area Operations Managers
• Reviews And Interprets Financial and Operational Information as Appropriate. Coordinates Periodic Financial and Operational Analyses and Prepares Financial / Business Reports 1or Store Operations on A Regular Basis.
• Facilitate New Store Development Process by Working with Real Estate; Construction and Other Functional Departments in Ensuring All Operational Commitments Are Fulfilled
• Represent Regional Concerns and Issues to Senior Management Across Functions Throughout the Organization
• Ensure Appropriate Staffing Levels for Current and Projected Needs Using Established Programs and The Development of Direct Reports Through the Succession Planning Process And Tools
• Provide Training, Development, and Performance Management for Direct Reports
• Helps Develop and Adhere to All Company Policies and Procedures and Other Duties as Assigned

Education and Experience Requirements

Benefits

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Jamie Klüg