ED Pat Reg Rep I

Emergency Department Registration Representative

Under the direction of the Revenue Cycle Registration Manager / Supervisor, the ED Registration Representative is responsible for interviewing patients and collecting patient demographic and insurance information in a fast-paced, high-stress Emergency Department environment. Collects necessary patient responsibility payments at the time of registration. Duties also include working closely with insurance, clinical staff, medical records, and other hospital personnel to ensure patient safety and fiscal reimbursement. Obtains necessary signatures of all required forms and interacts in a professional and courteous manner with fellow staff members and the public at large.

Requirements :

• Successfully complete training in Patient Registration Department policies, procedures, workflows, and applications including annual web-based training and basic medical terminology.
• Complete departmental orientation to product lines; demonstrate competency in introductory proficiency testing >

91%.

Required Experience : Customer Service experience

Preferred Experience : Previous experience in patient registration. Bilingual

Skills / Competencies : Certified Medical Terminology obtained upon hire

Education : GED or HiSET (Required)

Certifications : Certified Medical Terminology - Other

Equal Employment Opportunity Employer : Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.