Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.The Operations Supervisor is responsible for day-to-day operations including communication between internal and external stakeholders, route monitoring, driver scheduling, fleet assignments, and any other tasks assigned by General Manager or Operations Manager.
Responsibilities :
- The Operations Supervisor is responsible for the drivers, including oversight of; employee performance, attendance, policy enforcement and compliance
- Demonstrates and promotes a 100% commitment to providing the best possible experience for staff, drivers and our customers
- Collaborates with the Shop Manager to ensure fleet readiness
- Works in conjunction with the Safety Manager to spearhead a strong safety first culture for all employees
- Works with management to deliver on Key Performance Indicators
Essential Functions :
Engages with drivers during morning, midday, and afternoons to assist with routing issues, safety, and any other daily needProvide daily work direction, feedback, conduct performance coaching and issue corrective action to drivers as appropriatePerform ride-alongs with drivers to assist with on route issues, pickup / dropoff concerns, and overall driver experienceWeekly / monthly audit of Netradyne cameras, including main 4-way camera functionality and gatekeeper camera functionality. Provide the General Manager with timely reports of any malfunctioning cameras that include the bus and camera numbersUpdate necessary reports, tracking forms and spreadsheets for leadership to reviewAny additional duties required by the Operations teamWhere applicable, familiarity with CBA as the guideline for employee management Monitor and report routing efficiency issues throughout the operation day, escalate potential issues with late / delayed routes, missed PUs / DOs and any related incidentsAssist drivers with scheduling and work assignments, tablet issues and basic payroll / administration needsDaily driver attendance monitoring and updates, up to and including notifications, tracking, and scheduling disciplinary meetingsCoordinate a daily tablet inventory, including missing tablets, tablets needing repair, charging cords and daily disbursementPromptly investigating incidents involving drivers, students, staff and community. Prepare incident reports and attain driver statementsVerification of daily fleet needs, up to and including buses available for routes, spare bus availability and preventative maintenance needsAudit DVIR process daily, including missing DVIRs from previous operational days and current day DVIR auditsComplete daily / weekly inventory of required tools / items for operations. Include; STAR seats, securements straps, booster seats, safety vests, cleaning supplies, office supplies and other necessary itemsRequirements :
High school diploma or GED, some advanced education preferredMinimum 2 years of transportation, operations, or leadership experienceMust have directly managed teams of 100 or more; experience overseeing 200+ is a strong plusExperience in a union environment is highly recommendedMicrosoft office and Google Suite experience preferredAbility to lead othersAbility to work in a high pressure, fast moving environmentStrong written and verbal communication skills, interpersonal skills, decision making, and problem-solving abilityKnowledge of state and federal regulations90,000 - $95,000 a yearThe targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits : Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.
