Talent.com
IT Support Engineer

IT Support Engineer

Talent MingleWarwick, RI, US
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Job Description

Job Description

IT Support Engineer – Managed Services / Help Desk

Compensation : $75,000 – $85,000

Location : Rhode Island or Southeastern MA (local candidates only, no relocation)

About the Opportunity

Are you the go-to problem solver when technology breaks? Do you thrive in fast-paced IT environments where every day brings a new challenge? Our client, a leading Managed Service Provider (MSP), is looking for a dynamic IT Support Engineer to join their growing team.

This is a fantastic opportunity to work with diverse technologies, sharpen your troubleshooting skills, and become the trusted IT expert for a wide range of businesses.

Key Responsibilities

  • Serve as first line of defense for client IT issues — resolving tickets via phone, email, and remote support tools.
  • Provide outstanding Help Desk / Desktop Support and occasionally on-site technical assistance.
  • Troubleshoot and resolve issues across Windows servers, desktops, networking, Office 365, email, and third-party apps.
  • Identify root causes, implement permanent fixes, and document solutions.
  • Collaborate with vendors to escalate and resolve complex issues.
  • Maintain accurate time logs, service notes, and client documentation.
  • Participate in a rotating on-call support schedule (after hours / weekends).

What We’re Looking For

  • 2–5 years of IT support experience (MSP experience a strong plus).
  • Strong troubleshooting skills across Windows environments, networking (TCP / IP, DNS, DHCP, VPN), Office 365, and cloud services.
  • Excellent customer service and communication skills — you enjoy helping people solve problems.
  • Ability to multitask in a fast-paced environment.
  • Must be located in Rhode Island or Southeastern MA.

    • Why Apply?

  • Competitive salary $75K–$85K.
  • Exposure to a wide variety of technologies and industries.
  • Career growth in a fast-growing MSP environment.
  • Be the voice, personality, and day-to-day support for end users.

    • IT Support Engineer

  • Help Desk Support
  • MSP Engineer
  • Technical Support Specialist
  • Desktop Support
  • Systems Administrator
  • IT Technician
  • Managed Services Provider
  • Network Support
  • Windows Support
  • Office 365 Support
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    It Support Engineer • Warwick, RI, US