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Quality Assurance Subject Matter Expert

Quality Assurance Subject Matter Expert

Tokio Marine HCCColumbia, MO, US
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Quality Assurance Subject Matter Expert (QA-SME) Full-time, 40 Hours / Week

Our development team is essential to ensuring the excellence and success of SuretyBonds.com's industry-leading software products.

We're looking to add a QA Subject Matter Expert who is passionate about quality, detail-oriented, and eager to help elevate our product standards. Even if you don't check every box below, we encourage you to apply your unique perspective and skills are welcome here.

What You Will Do :

  • Serve as the primary subject matter expert on product features, functionalities, and user expectations.
  • Collaborate with stakeholders and users to define and uphold quality standards based on deep product knowledge.
  • Conduct thorough testing including functional, regression, and user acceptance testing to ensure alignment with product specs.
  • Analyze user feedback and QA insights to drive targeted product improvements.
  • Develop and maintain documentation for product features, QA processes, and testing protocols.
  • Facilitate training sessions for internal teams and external users on product features and best practices.
  • Assist with internal tools administration to optimize operational efficiency.
  • Participate in cross-functional meetings to share testing outcomes and recommend process improvements.

How You Will Work :

  • You will engage closely with product teams, stakeholders, and users to ensure quality and alignment.
  • You will be detail-oriented and organized, managing multiple testing and documentation tasks effectively.
  • You will communicate clearly and collaborate across teams to foster a culture of quality and continuous improvement.

    • What You Need To Know (Or Be Willing To Learn) :

  • Strong willingness to learn and understand product features, user needs, and quality assurance methodologies.
  • Comfortable working independently while supporting team priorities.
  • Excellent communication skills, capable of conveying complex product concepts to varied audiences.
  • Passion for teamwork and facilitating cross-functional collaboration.

    • Characteristics Of A Strong Team Member :

  • Positive, solution-oriented thinker who takes initiative and adds value.
  • Open to ideas from all experience levels and backgrounds no gatekeeping here.
  • Quick learner eager to help and grow wherever needed.
  • Ownership mindset with accountability for quality and project success.

    • What Sort Of Schedule Should I Expect To Work?

    We're pretty flexible. Our home office is open from 7 AM to 7 PM CST so our Production and Customer Care Teams can easily service clients nationwide. Team members reporting to Development Team typically work sometime between 8 AM CST and 6 PM CST and have a regular daily standup at 10 AM CST.

    What Can I Expect To Earn?

  • Starting pay is negotiable and commensurate based on the skill and experience.
  • A few of our many company benefits include :
  • 6% 401K matching
  • Paid parental leave
  • Tuition reimbursement
  • Flexible health, vision, and dental plans sponsored by the company
  • Monthly company events that foster camaraderie
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    Subject Matter Expert • Columbia, MO, US