Network and Technical Support Engineer

Position : Network and Technical Support Engineer

Location : Jackson, MS (Onsite role)

Contract

• Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs.
• Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network communication gateways to other computing environments.
• Make recommendations for modifications and enhancements to networks.
• Assist in developing criteria for utilization of network monitoring software.
• Assist in developing methods and criteria for network traffic data collection and analysis.
• Assist in network operations, and in identifying and resolving network (and component) operating problems with other Vendors and local school / school district staff.
• Provide supporting expertise to other technical staff members in installing and configuring network equipment and in resolving user and systems problems.
• Provide assistance in managing e-mail servers, including archival of e-mail and spam management.
• Provide assistance with the migration / conversion of e-mail services to new hardware and / or software.
• Provide assistance with server upgrades and consolidation.
• Provide a consistent resource to schools and school districts during periods of technology coordinator turnover / attrition.
• Support and troubleshoot video conferencing solutions.
• Assist school districts during their long-range technology planning efforts.
• Provide network security assessments.

The scope of this LOC does not include application software support, such as de-bugging, enhancements and ad hoc report generation.

Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration