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Live Ops Manager
Live Ops ManagerSSP Innovations • Huntsville, AL, US
Live Ops Manager

Live Ops Manager

SSP Innovations • Huntsville, AL, US
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Ensure the deployment of infrastructure components are in compliance with objectives.

Implement and maintain for security and architecture of 3-GIS Live.

Make recommendations on improvements to the 3-GIS Live Product.

Involved in strategic project planning efforts and the technology initiatives associated with Live deployments.

Reviewing performance against contracted SLA targets.

Assist in 3-GIS Live Incident handling (managing all logged and escalated incidents whilst ensuring the delivery of an efficient service within agreed response times and SLA’s).

Translate complex and technical topics across a wide range of audiences in an engaging and succinct manner.

Work cross functionally to ensure successful upgrades and maintenance of 3-GIS Live customers.

Assist in full documentation of Live policies, practices, and procedures.

Maintenance of 3-GIS Live deployment pipeline.

Other relating duties as assigned.

Requirements :

  • Bachelor's degree in related field Experience with AWS or other cloud providers : EC2, RDS, FSx, S3, EBS, VPC, Route 53, CloudFormation, AWS CLI.
  • Microsoft Windows Server administration.

ArcGIS Enterprise / Desktop :

  • ArcGIS Server, Portal for ArcGIS, ArcMap and ArcGIS Pro.
  • PostgreSQL database administration.
  • Python scripting (including arcpy).
  • Windows PowerShell scripting.
  • Strong understanding of web requests and role in web applications.
  • Experience troubleshooting through log analysis.
  • Understands of the problems and challenges facing customers, in particular during implementations and upgrades.
  • Ability to develop solutions to meet customers’ technical and business needs.
  • AWS (or other Cloud Server) management experience.
  • Ability to interface with Customers.
  • Work with the Director, sales engineering and other teams to find solutions to customer concerns.

    • Preferred Skills :

  • Familiarity with 3-GIS application and underlying system infrastructure management.
  • Prisma Cloud.
  • Soc 2 compliance for SaaS hosted cloud solutions.

    • AWS certification :

  • Solutions Architect (Associate or Professional).
  • Prior experience managing cloud-hosted web-based applications.

    • Oracle and Microsoft SQL Server database administration.   Expected Hours of Work :

  • 40+ Monday – Friday This is a remote, work-from-home position.
  • The above is intended to describe the general content of and requirements for the performance of this job.
  • It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
  • SSP Innovations, LLC is an Equal Opportunity Employer (EOE).   Powered by JazzHR
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    Live Ops Manager • Huntsville, AL, US

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