Customer Support Analyst

General Characteristics Responsible for Tier 1 and 2 software and hardware support.

Provides technical advice, guidance and informal training to customers using hardware and software programs.

Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.

Performs root cause analysis and develops checklists for typical problems.

Recommends procedures and controls for problem prevention.

Maintains knowledge database and call tracking database to enhance quality of problem resolutions.

Works in a team setting, sharing information and assisting others with calls.

Education :

• Bachelor’s Degree in Computer Science, Information Systems, or other related field.
• Or equivalent work experience.

Experience :

Complexity :

By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.