Construction Service Manager

Job Description

Job Description

The Service Manager is responsible for the delivery of service and sales of their assigned region. The role manages Service Technicians, sub-contractors, vendors, and customers. The position oversees all incoming repair requests and preventative maintenance jobs that the customer assigns. The role is responsible for scheduling, estimating, Service Technician management / training, and customer development. The Service Manager develops and maintains a relationship with the customer and ensures the quality of work and adherence to customer-specific Key Performance Indicators (“KPI”’s) are met.

Cirks Construction Inc. (CCI), dba KDC Construction is a leader in the construction industry with diverse individuals dedicated to our people, customers, projects, and community. We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally. KDC is also a proud recipient of the Top Workplaces 2022, 2023, and 2024, presented by the Orange County Register.

Apply if you :

Bring a cooperative spirit to your team and neighboring department.

Have an understanding that through your contributions, you aid in the overall Company’s success.

Pursue continuous efforts to see beyond current business modes and methods.

Embody an understanding that as a committed team member, tenure with an organization is achievable.

Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.

Striving to be the leader in construction and facilities services by exceeding customer expectations begins with each employee. Through the individual contributions of our employees, we can support our core values. To help us accomplish this goal, we ask you to SMILE.

Synergy – bring a cooperative spirit to your team and neighboring departments.

Marketing – understanding that through your contributions, you aid in the overall success of our Company.

Innovation – continuous efforts to see beyond current business modes and methods.

Longevity – understanding that tenure with the organization is achievable as a committed team member.

Excellence – bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.

Essential Job Functions

• Oversee both field and office operations to ensure smooth and effective service delivery.
• Manage employee performance, control labor and material costs, and ensure service levels meet or exceed customer expectations.
• Responsible for managing a designated budget to meet financial expectations.
• Ensures timely follow-up and resolution to work exceptions.
• Ensures and validates the quality of work provided.
• Ensures timely proposal submittals to customers.
• Prepares estimates including time and materials to complete large scopes of work requiring return trips.
• Conduct employee performance reviews, provide coaching, and foster professional development.
• Ensures proper safety rules, regulations, and incident reporting are followed.
• Other duties as assigned

Education, Experience, and Skills

KDC offers a competitive salary / hourly range $80,000.00 to $100,000.00 - while considering the candidate’s experience and a comprehensive benefits package for full-time employees :

Are you ready to invest in your future at KDC?