Technology Support Analyst (Software Asset Manager)

Salary Range

Grade

116

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours : Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $ billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

• Many of our campuses have received grant awards through the to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Job Summary

The Technology Support Analyst (Software Asset Manager) provides advanced software support and software purchasing services for the Office of Information Technology (OIT) at Glendale Community College. OIT supports all academic and administrative technology across both GCC campuses. This position works in a fast-paced, multi-tasking environment while supporting multiple projects and deadlines, providing software purchasing support for the entire college, effectively communicating with all levels of the organization.

Essential Functions

50% - Coordinates and provides software requisition services for two campuses. Provides advanced IT support to identify and resolve software and application issues and acts as a liaison between customers, other technical units, and vendors. Modifies and updates processes, procedures, and standards. Delivers escalated IT support services to include software support and requisitioning. Identifies, investigates, and resolves user questions and concerns surrounding the purchase of software. Responds and resolves escalated help desk tickets involving software acquisition. Assists customers by performing advanced analysis of various issues related to software licensing. Creates, monitors, and completes IT support logs and service desk tickets relating to the purchase of software. Acts as liaison with the customers, the district office, and the campus fiscal office. Coordinate the distribution and installation of software by supporting Systems Admins, providing installation files and support documentation. Assists in the planning and implementation of computer information systems and software. Ensures licensing and copyright laws are followed. Researches and recommends new products and forms. Coordination and transactional support operations, including Contract Lifecycle Management with District Legal

30% - Self-directed prioritizing and workload scheduling to achieve target outcomes and timelines. Purchase reconciliations on enterprise systems and with vendor contacts. Works with sensitive and confidential information. Creates financial / analytical reports, spreadsheets, and documents for budget management, operational projections, and monitoring of campus-wide IT projects / purchasing initiatives. Maintain an IT purchasing database for licensing, SLA, and reporting purposes. Create and maintain process flow charts. Create and maintain purchase requests tool and associated records. Knowledge of and adherence to policies (MCCCD Purchasing, AZ State records retention) and Fiscal processes utilizing available resources. Coordinate and perform administrative functions for direct supervisor in support of team activities and functions

10% - Lead lower-level staff by providing ordering documentation and equipment checklists for processing enterprise-level equipment deliveries. Oversee the processing of delivery information and packing lists against Purchase Orders (POs) to ensure accuracy of delivered items

10% - Other duties as assigned by supervisor or Associate VP of IT

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in information technology or directly related field, and two years providing technology support work involving computer hardware, software and applications.

OR

An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Three (3) or more years of demonstrated procurement / purchasing experience preferably in education

B. Three (3) or more years of experience using enterprise financial management systems (, FMS)

C. Three (3) or more years of experience applying applicable policies, procedures, and / or regulations and standards in a public institution

D. Three (3) or more years of demonstrated experience preparing and coordinating budgetary or statistical reports and / or presentations

E. Three (3) or more years of experience purchasing IT assets (, hardware, software, etc.)

Special Working Conditions