Area Manager Carmel Indiana

Area Manager (AM)

Position Title : Area Manager (AM)

Reports To : Director of Operations (DOO)

Supervises : Account Managers and Fill-In Specialist Personnel

Basic Function : Ensure that the cleaning specifications sold to customer are being fulfilled and that the work is being completed on budget (labor and chemical).

Major Responsibilities :

• Positive team atmosphere with all staff
• Clean assigned number of hours on a regular basis (if applicable)
• Manage Account Managers
• Accountability, delegation and protocol
• Manage / Fill-In Specialists and their facility responsibilities
• Accountability, delegation and protocol
• Training and re-training of new hires, current fill-in and front-line staff
• Manage Chronotek for labor / time budget - no missed cleans
• Put together strategy, if over budget labor-wise, how to come into alignment.
• Scheduling : assign fill-in specialists "open accounts" to temporarily staff
• Work closely in a team like manner with the Leadership Team and follow up on tasks generated by Management (Example : talk with employee because of poor inspection).
• You are responsible for working with team members when time off is needed.
• You will accurately track team members points (which directly tie into annual performance reviews).
• Timely & accurate reporting (directly to Director of Operations & Office Manager) of any revisions to team members time logs with DATE, TIME & REASON and POINT LOSS (if applicable).
• Work whatever hours necessary to perform the above duties and any other duties not listed but required for the business to be successful.
• It is understood that a workweek could be in excess of 40 hours, but overtime must be approved in advance.
• Upward Communication to the Director of Operations :
• Proactive reporting, Score Cards, Work Tickets (start, follow-through, completion), possible add-on services noted
• Work with fill-in specialists to address and remedy quality and compliance and staffing concerns (re-training, etc.)
• Accountability by :
• Report weekly via an Area Leads Score Card Report (weekly meeting)
• Accounts for time and responsibilities to the GM.
• Attend weekly staff meetings - accounting for time, tasks completed, tasks yet to complete, problem solve with Leadership Team
• Weekly reports on call-ins, on-going customer issues, training status of new hires, audits and inspections, new account start-ups, etc.

DNA of Area Manager :

Facilities Specifically Under Your Supervision :

Wages and Benefits Agreement :

Office Pride Commercial Cleaning Services is one of the most respected full-service janitorial and commercial cleaning companies in the nation.

Built on a foundation of strong core values and a commitment to service excellence, our goals are to provide total customer satisfaction and a rewarding work environment for team members.