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Guest Services Coordinator

Guest Services Coordinator

Intermountain HealthcareBillings, MT, US
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Guest Service And Event Planning Coordinator

Responsible for planning, organizing, and facilitating guest service and event planning functions. Supports facility efforts to improve the patient and guest experiences.

Schedule : Full-time

Hours : 40 per week

Some weekends and NO WORK ON HOLIDAYS!

Essential Functions

  • Develops and maintains a high level of customer service, achieving and maintaining customer satisfaction goals.
  • Coordinates scheduled events and conferences, ensuring they are serviced and function proficiently.
  • Ensures guest complaints are resolved and appropriate service recovery gestures are made to achieve guest satisfaction.
  • Demonstrates understanding of critical control points of food storage, temperatures, handling, serving, and disposal.
  • Organizes time appropriately to accomplish all routine tasks by deadlines.
  • Assists patients, guests, employees, and other visitors with arranging accommodations, business services, dining, transportation, and other personal services.
  • Responsible for monitoring supply orders, accounts payable, verifying charges, and supply / equipment needs for the Food Services Department.
  • Assists with directing and evaluating facility events ensuring goals and expectations are met. Assists in marketing and promotion of the facility and its services, events, etc.

Skills

  • Customer service
  • Event planning
  • Complaint resolution
  • Food safety
  • Time management
  • Guest services
  • Supply chain
  • Event evaluation

    • Qualifications

  • Food Handler Permit or ServSafe certification is required by first day of work (required only in the states of Utah and Idaho).
  • ServSafe certification obtained within 90 days of hire date if not current.
  • Demonstrated ability to read and communicate effectively in English.
  • Demonstrated ability to lead and work independently as well as part of a team.
  • Two years of experience in a hospitality or healthcare setting (preferred)
  • Strong interpersonal and organizational skills.
  • Understands workflow, prioritizes, uses timelines, understands deadlines.
  • Demonstrated ability to provide exceptional customer service.

    • Physical Requirements

  • Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
  • Frequent interaction with customers that requires employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
  • Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
  • Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
  • Remain standing for long periods of time to perform work.
  • Tolerate extremes in temperature such as performing work at grill or in a refrigerator and tolerate exposure to cleaning chemicals.

    • Location

    Intermountain Health St Vincent Regional Hospital

    Work City

    Billings

    Work State

    Montana

    Scheduled Weekly Hours

    The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

    19.85 - $30.21

    Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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    Guest Service Coordinator • Billings, MT, US