Customer Success Manager

Customer Success Manager

At Auctane, we are united by a passion to help businesses deliver whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items over $200 billion worth to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

About the Role

The primary purpose of the Field Customer Success Manager position is to build and maintain strong relationships with our most strategic customers. Customer Success Managers (CSMs) learn their customer's business goals and help them achieve those goals through the use of Auctane products and services. CSMs look for opportunities to make a customer's account as efficient as possible through workflow consultation and optimization, as well as look for potential areas of monetization. CSMs help their customers understand how to grow their business through more strategic use of Auctane's products.

Responsibilities include maintaining a strong knowledge of ShipStation and E-Commerce, specifically in regard to carrier choice and understanding what services yield the highest return in company monetization. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn.

This position is remote and candidates should be based in the Nashville Metro Area.

Travel Requirements :

• Spend 3-4 days per week physically with customers at their shipping locations
• Travel to Auctane's home office or other training / meeting locations within the US 2-4 times per year.

Sales Perks :

What Will You Be Doing?

Drive Customer Success Outcomes :

Identify Customer Growth Opportunities :

Enhance Customer Experience via Internal Collaboration :

What Are We Looking For?

The Tech

What Do We Offer?

Additional Position Duties : (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

Equal Opportunity Employer / Veterans / Disabled