Collections SpecialistSt Mary's Bank Credit Union • Manchester, NH, US
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Collections Specialist
St Mary's Bank Credit Union • Manchester, NH, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionCommunication : Clear and effective communication skills, both written and verbal. Attention to Detail : High level of accuracy in maintaining records and documenting interactions. Time Management : Efficiently manage multiple accounts and prioritize tasks to meet deadlines. Member Service : Demonstrated commitment to providing excellent member service and support. Time Management : Ability to prioritize tasks and manage time effectively to meet deadlines. Regulatory Knowledge : Understanding of relevant laws and regulations related to loan collections and financial services. Prolonged periods of sitting at a desk and working on a computer. Occasional lifting of office supplies and materials weighing up to 20 pounds. Ability to work in a fast-paced environment and handle high-stress situations. Regular use of telephone and email for communication. High School diploma with at least three years of collection experience in mortgage, mobile home, consumer loans and / or credit card collections. Knowledge of a year of Fair Debt Collection regulations and Bankruptcy practices.
Job Description
Job Description
Key Responsibilities
- Collecting delinquent accounts timely and within compliance standards.
- Resolve Synapsys events and return payment notifications.
- Maintain FDCPA requirements by processing certified and USPS outgoing mail.
- Process Letter of Guarantee Requests and GAP claims.
- Communicate with members to understand their financial situations and negotiate
- Provides exceptional member service and maintain positive relationships with members.
- Ensure compliance with company policies, state, and federal regulations.
Core Skill Competencies
Physical Demands
Qualifications
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Collection Specialist • Manchester, NH, US
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