Bilingual Technical Support Specialist

Job Title : Bilingual Technical Support Specialist

Location : Onsite – Orlando, FL

Pay Rate : $ per hour

Schedule : different shifts available; candidates must be able to work at least Saturday or Sunday per week

Duration : Seasonal role – November th through April

Introduction

Corner Resources is seeking Bilingual Technical Support Specialists to join our client’s team in Orlando, FL. This seasonal position is responsible for supporting end users by studying technical applications, ensuring proper operations, making recommendations, and maximizing computer system capabilities. If you are passionate about providing hands-on IT support and growing your technical skills, this is a great opportunity to do so in a fast-paced environment.

Required Qualifications

Minimum of months of experience troubleshooting computer hardware or software (degree in Computer Science or IT may substitute)

Minimum of months of experience with desktop operating systems

Bilingual in English and Spanish

Prior experience testing and maintaining computer systems

Strong passion to grow and develop technical support skills

Preferred Qualifications

Previous help desk or desktop support experience

Familiarity with diagnostic tools and ticketing systems

Customer service background with proven problem-solving abilities

Day-to-Day Responsibilities

Assist with incoming IT requests via phone, tickets, and help desk orders

Provide excellent customer service by building rapport and solving technical issues

Test fixes to ensure problems are fully resolved

Track, document, and record help desk requests and issues within the system

Troubleshoot and resolve hardware / software problems, including installations, updates, and configurations

Perform follow-up calls to confirm client satisfaction with resolutions

Deliver hands-on desktop support for end users

Perform other related duties as assigned

CR