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Operations Manager

United RentalsShrewsbury, MA, US

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Hub Operation Manager

If you would like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As a Hub Operation Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the branch, district and region leadership, you will provide the supervision needed to ensure safety, branch metric performance and Rental Flow efficiency, while contributing to world-class sales and customer service support. You will have P&L responsibility with the goal to drive profitable growth.

What you'll do :

Drive a culture of safety and discipline through leadership, compliance, accountability, communication, and personal responsibility
Understanding of OHSA or Canadian excavation safety standards
Execute daily operations plan
Ensure order accuracy and timely order processing
Maintain a clean, organized and safe facility
Ensure driver compliance and vehicle maintenance
Ensure the team gets the tools and equipment they need, and they are adequately maintained
P&L responsibility and implementing actions to achieve financial objectives
Fleet sourcing by using and supporting the tools available
Fleet management and suggested capital investment
Always support processes, procedures, and communications that lead to first class customer experiences
Drive branch metrics by determining root causes and opportunities for improvement and providing coaching and feedback to staff
Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process
Ensure the team is trained on quality standards, technical product specifications, and repair and maintenance processes
Support and accountably to and from the district sales team and ERPDM on the order submittal process
Ensure on-time delivery and pickup of engineered systems
Manage employee schedules to allow for order delivery, fleet maintenance, and product training
Lead, plan, measure and continuous improvement of Hub processes
Lead existing and new product innovation in terms of rental flow process, product support, and maintenance training.
Be a supporter and contributor to standardized HUB processes throughout the Region.
Become an expert on our computer systems and technology tools
Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
Other duties assigned as needed

Requirements :

Advanced degree preferred

3+ years operational experience preferred

3+ years working in a team driven, technical product support capacity

Supervision and leadership experience (2+ years) preferred

P&L understanding preferred

Basis knowledge of welding and equipment repairs

Basic knowledge of the mechanical and hydraulic workings of construction equipment

Trench Safety product experience preferred but not required

Strong motivational and leadership skills

Superior customer service, teamwork and verbal / written communication skills

Computer and technology skills, proficient in Microsoft Office (particularly Excel)

Some travel required (approximately 20%)

Valid driver's license with an acceptable record

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

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Operation Manager • Shrewsbury, MA, US