Member Services Representative

Member Services Representative

At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. All of our team members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone! Characteristics that will make you a perfect match for our Member Services Representative position :

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
• Pride yourself on your work while being punctual, reliable and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect for everyone around you.
• Exhibit strong communications skills and have the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands on training.

The Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" experience.

Daily duties and responsibilities include :

About your qualifications / requirements :

Physical demands of the Member Services Representative :

More reasons to join our team :

Health and safety requirements : Our members and our team members are our top priority! Planet Fitness follows super-strict safety and cleaning protocols and every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions and / or at-risk behaviors to leadership and conducting work in a safe manner.