HBC Clerk

HBC Clerk

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. As an HBC Clerk, this position will be responsible for rotating, facing, and replenishing merchandise. You will review department status for cleanliness, product quality, and quantity. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies : Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Reporting Relations : Accountable and Reports to District Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations, and Perishables; Fashion / Beauty / Basin Director; Basin Department Manager Positions that Report to you : None

Primary Duties and Responsibilities :

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by (examples include : escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making notes of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.)
• Answers the telephone promptly and provides friendly, helpful service to customers who call. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates, faces, and replenishes merchandise and ensures the highest quality standards are met. Reviews department status for cleanliness, product quality, and quantity
• Checks in product put product away and may review invoices.
• Assists with inventory as requested.
• Maintains displays in the department and throughout the store.
• Orders product when asked by supervisor.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities, and Worker Characteristics :

Education and Experience : Less than high school and over six months up to one year of similar or related experience.

Supervisory Responsibilities : None.

Physical Requirements :

Working Conditions : This position is continually exposed to dust and noise. This is a fast-paced work environment with significant pressure.

Equipment Used to Perform Job : Ladder, C.A.R.S. ordering system, Computer, Register system, Box cutter, Scissors, Hammer, Screwdriver, and Produce cart.

Financial Responsibility : None.

Contacts : Has daily contact with store personnel, customers, and the general public.

Confidentiality : None.

Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.