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Operations Performance Specialist

Penske Automotive GroupPhoenix, AZ, US

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Operations Performance Specialist

Join the high-performing West Operations Performance Team as an Operations Performance Specialist, where you'll play a pivotal role in driving revenue growth and operational excellence across our region. This position offers the opportunity to make a direct impact on business outcomes through comprehensive performance analysis, strategic process optimization, and data-driven decision support.

Seeking a motivated, analytical professional who thrives in a fast-paced environment and is passionate about translating data into actionable business strategies.

In this role, you'll conduct in-depth analysis of sales and service performance metrics, identify opportunities for process improvements, and provide strategic insights that directly influence operational decisions. You'll collaborate closely with cross-functional teams to implement initiatives that enhance both revenue generation and operational efficiency, while building your expertise in advanced data analytics and operations management.

Key Responsibilities

Performance Analysis & Reporting

Support analysis of metrics and data to identify trends and strategic opportunities
Own the creation and delivery of required performance reports to leadership

Process Improvement & Optimization

Support process initiatives and identify opportunities for operational efficiencies

Own special projects that drive organizational growth and efficiency

Data Management & Systems Support

Ensure data integrity and accuracy across CRM and CDP systems

Support implementation of new tools and technologies across the organization

Support system integrations and automation implementations

Training & Business Consulting

Train team members on system usage and best practices

Support initiatives that directly impact sales and service performance and retention

Required Qualifications

Education & Experience

Bachelor's degree in Business Administration, Operations Management, Data Analytics, Economics, Finance, or related field - preferred

0-2 years of relevant experience in dealership operations, business operations, analytics, or training / consulting

Strong performance with relevancy to statistics, business analysis, or operations

Technical Skills

Proficiency in Microsoft Excel, PowerPoint, and data analysis tools

Experience with data visualization platforms (Tableau, Power BI, or similar)

Working knowledge of CRM systems

Understanding of dealership processes, methodologies, and performance metrics

Familiarity with business intelligence and reporting tools

Core Competencies

Strong analytical and critical thinking skills with ability to translate data into actionable insights

Excellent attention to detail and commitment to data accuracy and integrity

Outstanding written and verbal communication skills with ability to present to executives

Proven ability to work independently and manage multiple complex projects simultaneously

Leadership mindset with strong interpersonal and relationship-building skills

Adaptability and continuous learning orientation in a fast-paced, evolving environment

Problem-solving approach with focus on innovative solutions and process improvements

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Operation Specialist • Phoenix, AZ, US