Program Coordinator QI - RO1

Job Description

Job Description

Under the direction of the Associate Director of Quality Improvement, the RO1 Quality Improvement Program Coordinator will support the NEVHC Quality Management Program by performing various administrative functions. This includes monitoring and improving clinical metrics, patient care, and organizational operations. Key responsibilities involve assisting with project-specific Advisory Committees, tracking patient screenings and referrals using NextGen and i2iTracks, and conducting trainings with UCLA materials. The coordinator will implement intervention activities for patient and provider education, support colorectal cancer screening interventions, and engage patients through outreach methods such as text messages and phone calls. Additionally, the role includes preparing and analyzing reports, supporting Practice Improvement Teams (PIT) and Quality Improvement Committees, reviewing care reports to strategize outreach, monitoring clinical measures, developing improvement strategies, and ensuring data integrity through validation and analysis. The coordinator will also collaborate with medical administration to designate provider champions and assist with the development and evaluation of quality improvement strategies.

Grant Cycle End Date : 08 / 30 / 2029

Reports to : Associate Director - Quality Improvement

To perform effectively in this position, the employee must have :

1. Minimally Bachelor’s degree in Health Education or / related field. Master’s degree in Public Health is preferred.

2. At least one year’s experience in quality improvement activities or health education programs.

3. Must possess excellent organizational skills, project management skills, and experience with (Information Technology) IT and Quality Improvement Projects.

4. Thorough working knowledge of business English, spelling, punctuation, and contemporary general office practices and procedures.

5. Math skills sufficient to prepare spreadsheets and run charts,

6. Excellent leadership skills.

7. Must possess strong Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems.

8. Effective verbal and written communication skills to communicate clearly and effectively with patients and others.

9. Very effective oral and written communications skills including public speaking experience.

10. Effective work organization skills.

11. Ability to work effectively as a team player.

12. Ability to be flexible and work in a changing environment.

13. Sensitivity to the different cultures represented among members and staff.

14. Demonstrated ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles.

15. Demonstrated ability to set priorities for tasks to work effectively in spite of interruptions and under minimal supervision. Self-starter, reliable and dependable.

16. Demonstrated proficiency with the electronic health record database within three months of attending training session(s).

17. Fluency in English (speak, read and write).

18. Fluency in Spanish (speak, translate, read and write) preferred.

19. Ability to solve problems and make routine recommendations.

20. Ability to maintain absolute confidentiality about health care and other patient / client information.

21. Current California driver’s license, appropriate insurance coverage and a driving record acceptable to the NEVHC’s insurance carrier (if required to drive on the job).

Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.