Partner Operations

Partner Operations Role At OnePay

In Partner Operations at OnePay, you'll own the operational relationships with our external partners, ensuring their performance is aligned with our business strategy and customer commitments. Reporting into the Operations leadership team, you will bridge strategy and execution by overseeing partner performance, troubleshooting operational gaps, and enabling scalable growth.

What You'll Do

Manage day-to-day operations with key external partners, ensuring service quality, compliance, and performance targets are consistently met.

Build scalable processes to monitor and improve partner delivery across banking, payments, and credit programs.

Act as a trusted point of contact between partners and internal stakeholders, translating operational issues into actionable solutions.

Collaborate with cross functional teams internally to align partner operations with company goals and customer outcomes.

Lead problem-solving during escalations, ensuring root causes are addressed and long‑term solutions implemented.

You Bring

10+ years of experience in fintech, banking, or financial services operations, ideally with exposure to partner / vendor management.

Proven ability to build and manage external relationships with polish and professionalism; comfortable representing the company in high‑stakes conversations.

Strong understanding of operational processes across payments, credit, or banking systems.

Strategic mindset with the ability to translate operational performance into business outcomes.

Customer advocacy mindset with the ability to troubleshoot and do root‑cause analysis quickly.

Drive and proactivity everyone here is a builder and executor - Come with an owner mentality.

What We Offer

Competitive base salary, stock options, and health benefits from Day 1

401(k) plan with company match

Remote‑friendly (US), flexible time off (FTO), and opportunities for growth

A high‑growth, mission‑driven, inclusive culture where your work has real impact

Standard Interview Process

Initial Interview with Talent Partner

Technical or Hiring Manager Interview

Team Interview

Executive Interview

Offer!

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve real‑world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

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