Cash Management Support Specialist

JOB DESCRIPTION

Title : Cash Management Specialist

Department : Deposit Operations

FLSA Status : Non-Exempt

Reports to : Manager of Deposit Operations and Cash Management Support

Date : 10-2019

General Summary :

General processing and providing service to clients in a professional and courteous manner. Position includes direct contact with clients on a daily basis; assisting with inquiries and support on all Cash Management products and services, including but not limited to Remote Deposit Capture, Internet Banking, Treasury, ACH Origination, Wire Transfers, Positive Pay and Lock Box. The Cash Management Specialist position includes all areas of support and operational duties related to Cash Management products. This position will also require occasionally going to a client's place of business as support to Cash Management Sales or for installs / demos of Cash Management products.

Essential Duties and Job Responsibilities :

• Ensure client satisfaction by responding promptly to clients and staff in a positive manner, while escalating any client or internal issues to management as soon as possible.
• Review and process all paperwork required for all Cash Management products and services.
• Process all Treasury Applications-including obtaining proper approvals and set ups. This includes tracking and overall responsibility for annual reviews of ACH Originators.
• Remote Deposit Capture-Process all applications, assist with implementations at client's site when needed, responsible for tracking annual site visits and reviews.
• Positive Pay- Process all applications, daily work, ensure exceptions are processed, contact clients as needed, provide support
• Internet Banking- Provide client support via phone, email or through secured messaging through on line banking, handle enrollments and monitoring, review suspected fraudulent transactions and conduct client calls backs as needed, process mobile banking limit increases
• Lock Box- Assist the Cash Management Officer with set up and provide ongoing support
• Provide overall support for clients using any of the bank's products or services
• Provide internal support to staff as needed
• Be involved in any new product introduction, including testing and roll out of the product or upgrade.
• Cross train on other Deposit Operations functions to be able to provide support if needed.

OTHER RESPONSIBILITIES

EDUCATION, CERTIFICATION, EXPERIENCE :

Education :

Required : High School Diploma or GED

Preferred : College Degree / Attending College

Experience :

Required : 1 Year Banking Experience

Preferred : 2 or more years Banking Experience

KNOWLEDGE, SKILLS, ABILITIES :

WORK ENVIRONMENT :

PHYSICAL DEMANDS :

Special Note :

External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.

This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee's knowledge, skill and ability as well as his / her mental and physical abilities.

830am-5pm

930am-6pm rotation