Lead Researcher, Research & Insights, Regrello

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Role Description

We are seeking a Lead Researcher to support our AI-native workflow intelligence platform that enables rapid, agentic process automation across the enterprise. This researcher will distill complex problems into insights that inform product, design, development, and business decisions; eagerly seek out and triangulate data from diverse sources, leverage new approaches to get at the heart of the issue, and have expertise with the “tried and true” research methods. They will run a combination of both strategic and tactical research in order to learn about and advocate for our users, including Salesforce admins, developers, end users, and more.

The ideal candidate will have domain expertise in enterprise-grade platforms that enable process mining, process automation, supply chain management, etc. Candidates should also have some experience and understanding of Generative AI and related technologies.

Responsibilities

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross‑functional stakeholders
• Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
• Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
• Socialize insights with cross‑functional stakeholders to influence their decision‑making
• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
• Work on fast‑paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams.

Minimum Requirements

Please include a portfolio of 1‑2 research projects with details of your direct contributions with your application.

For roles in San Francisco and Los Angeles : Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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