Case Manager

Case Manager

Operation New Hope is a nonprofit operating in Jacksonville, Orlando, St. Johns County, the Space Coast, Tampa, and St. Petersburg. Our pre-release and post-release programs provide job training and placement, and comprehensive support services to people returning from incarceration and others who have been affected by the justice system with the goal of facilitating successful transitions back into the community. We motivate our clients to become productive, responsible citizens, and our programs help prevent recidivism, reduce the repeated costs of incarceration, and improve public safety. Our dedicated team supports the career opportunities, mental health, and overall stability of our clients to help them achieve self-sufficiency.

Position Overview : The Case Manager is the main point of contact for enrolled clients in the Ready4Work program. Clients from a variety of referral sources such as the Department of Corrections, county jail, pre-trial detention, self-referral, and community partners are matched with a Case Manager within their first day of enrollment. The Case Manager completes a Plan of Care with the client to identify short term and long-term goals and monitors the client's progress toward those goals for one year.

Reports to : Site Manager

Essential Duties and Responsibilities :

• Manages a caseload of 40+ clients.
• Completes Plans of Care, including scheduled updates.
• Completes Risk Assessment with clients.
• Must be able to communicate professionally and effectively with staff, clients, family members, and employers as needed.
• Maintains documentation quality to meet requirements including weekly and monthly metrics.
• Participates in multidisciplinary staffing meetings as part of the client's team which consists of Mental Health, Career Development and Employment Services
• Assists in administering drug tests.
• Completes termination summaries and assists in discharge planning.
• Other duties as assigned.

Education / Experience / Qualifications :

Job Type : Full-time

Location : St. Petersburg, FL