Accounts Receivable Specialist

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands : OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position : Accounts Receivable Specialist

Department : Finance

Work Location : El Paso, Hybrid (work 3 days onsite)

Hybrid Schedule : At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing :

Responsible for all accounts receivable duties that pertain to the collection, cash applications, and research of customer invoices, payments, and claims. Assigned territories include customer accounts ranging from Small to Medium / Large activity and balances. Responsibilities include duties and projects assigned for the ., Belson, Idelle Labs, OXO International, and KAZ USA Inc. divisions. Territories include all domestic and Canadian customers, as well as some throughout the rest of the world.

Contacts customers on all past due items such as invoices, claims, billings, etc. Documents all correspondence with customers, whether by phone, e-mail, or fax, related to payment for open items.

Identifies, researches, and validates all customer deductions, . claims or short pays, taken on payments. Claims commonly researched are for shortages, pricing discrepancies, promotional allowances, return of resalable merchandise, return of defective merchandise, and various violations.

Generates cash batches in the system to facilitate the application of incoming cash receipts.

Verifies the accuracy of the payments that have been keyed by the lockbox for all payments.

Retrieves any payment remittance information not forwarded by the lockboxes.

Researches the individual payments and deductions on each remittance for appropriate coding, value, and accuracy.

Perform according to outlined specifications.

Processes customer payments received via credit card by submitting confidential information for payment through the banking system.

Serves as the departments subject matter expert for credit purposes.

Performs all testing in the ORACLE system for credit related transactions, changes, upgrades, etc., which may occur in various ORACLE instances, including test, development, quality assurance, and production.

Responsible for conducting any system changes, including updates of the A / R Specialist and Senior Specialist system responsibilities, new account openings, system changes to customer accounts, such as setting up for different invoicing processes or statements, releasing credit orders, and aiding A / R Specialists and Senior Specialists with any system issues on all transactions, ., correcting of GL data for credit memos / debit memos, invoices, etc.

Provides and ensures that all departmental personnel are trained in the latest aspects and / or changes in the system. Requests system changes from IT to make the AR Specialists’ jobs more efficient.

Serves as the main IT liaison for the Helen of Troy Credit Department in the United States, Canada, and Mexico for all requests, fixes, corrections, or changes.

Perform according to outlined specifications.

Plans own work based on defined objectives set by Supervisor, referring only unusual cases to Supervisor

Retrieves identifying and validating information on all customer claims. Matches customer debit memos with the incoming claims and then appropriately codes based on the description noted on the claim.

Ensures proper follow-up with the Customer Service Department, IT Department, Distribution Centers, Sales Field Personnel, Sales Representatives, Freight Carriers, and customers. Processes valid claims for crediting and pursues invalid deductions for repayment.

Provides the customer with documentation to help them verify and validate their open balances with Helen of Troy, in addition to electronic statements that are sent monthly.

Communicates any exception type issues : old claims, slow paying customers, bankruptcies, repayment concerns, etc. with the Sales Field personnel, which include Sales Representatives, Sales Managers, Sales Directors, and Sales Vice Presidents.

Perform according to outlined specifications.

Provides information such as open aging reports, invoice copies, Bills of Ladings, proofs of delivery, and credit memos.

Reconciles accounts by reviewing aging reports for matching invoices, credit memos, payments, debit memos, etc.

Maintains a clean status of accounts receivable for the company.

Works in conjunction with the Customer Service or Sales Departments for the creation of extraordinary account receivable items, billings / credit memos to correct the account receivable for any errors in those departments, or in the field.

Perform according to outlined specifications.

Assignment performed alone using established procedures, referring only questionable cases to Supervisor

Skills needed to be successful in this role :

Good oral and written English communication skills.

Able to articulate and understand persuasive writing to perform the minimum standards of their duties.

Working knowledge of shipping, receiving, order production, credit, collections, cash receipts and applications, claims investigation, promotions, and compliance issues.

Able to work in a high speed and a highly stressful environment. Able to meet multiple deadlines while ensuring minimal errors.

Requires communication with all levels of personnel at the corporate level, the customer base level, and with Sales Representatives.

Office skills to include : Typing WP 40 words per minute, Filling, Organizational Skills, Data Entry, Document Control, Faxing, Copying, 10 Key and TouchSkill

Specialized Areas Skills in Training & Development, Accounting, Accounts Receivable, Invoicing, Collections, Item Master, Oracle Trade Management, Oracle Business Intelligence

Minimum Qualifications :

High School Diploma or General Equivalency Diploma and specialized or technical training

2+ years in related experience

Authorized to work in the United States on a full-time basis

Benefits : Salary + Bonus , Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.