Head of Revenue Operations

About Us

Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by top health systems across North America, Ambience’s platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC / FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.

Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers, technologists, clinicians, and innovators.

The Role

The mission of the Head of Revenue Operations is to build the commercial infrastructure that makes Ambience’s revenue execution predictable, inspectable, and scalable. You will operate as the single-threaded owner of Revenue Operations, shaping how we plan, forecast, execute, and measure performance across the entire GTM organization.

You will define the structures, systems, and operating rigor that govern how our teams generate, accelerate, and retain revenue—owning everything from funnel definitions and forecasting methodology to CRM governance, commercial guardrails, and quote-to-cash workflows. Your work will bring clarity to ambiguity, ensure consistency across functions, and create the foundations for durable, repeatable commercial excellence as the company scales.

What You’ll Do

• Architect the GTM operating system —owning funnel definitions, lifecycle logic, handoff rules, stage criteria, required data fields, and operational SLAs across Sales, Marketing, and Care Transformation.
• Design and govern the forecasting and planning system , including methodology, roll-up logic, capacity models, pipeline coverage standards, and the inspection cadence GTM leaders use to drive accountability.
• Own CRM governance (HubSpot) —defining required fields, object models, validation rules, hygiene standards, and workflow automation to ensure clean, reliable, non-gamable data.
• Define commercial guardrails for pricing, discounting, non-standard terms, and deal routing; operate Deal Desk in partnership with Sales, Legal, and Finance.
• Establish the foundations of Ambience’s quote-to-cash process , mapping workflows end-to-end across Sales, Marketing, Care Transformation, Legal, and Finance.
• Partner closely with GTM leadership to diagnose funnel performance, identify friction or structural bottlenecks, and drive improvements that increase conversion, retention, and expansion.
• Strengthen revenue clarity and commercial rigor by publishing definitions, codifying processes, and building intuitive systems that make intended behaviors the default behaviors.
• Collaborate with Product, Data, and Engineering to define instrumentation requirements, data capture needs, and integration logic that support accurate reporting, forecasting, and workflow execution.
• Stand up the first RevOps team , defining the team charter, talent needs, and hiring sequence required to support Ambience’s 180-day and long-term commercial roadmap.

Who You Are

Pay Transparency

We offer a base compensation range of approximately $217,884 – $253,713 per year, exclusive of equity. This intentionally broad range provides flexibility for candidates to tailor their cash and equity mix based on individual preferences. Our compensation philosophy prioritizes meaningful equity grants, enabling team members to share directly in the impact they help create.

Are you outside of the range? We encourage you to still apply : we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate.

Being at Ambience

Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team at accommodations@ambiencehealth.com. We’ll handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates.

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