Service Technical Support - Career (Day)

Duties :

FORMER REQ # : 1449136

Job Description :

We are seeking a skilled and detail-oriented Electronic Service Technician to support the testing, calibration, repair, and maintenance of Keysight-manufactured electronic test equipment. This role is critical in ensuring the continued performance, accuracy, and reliability of a wide range of precision instruments used in various technical applications.

Key Responsibilities :

Perform functional testing, calibration, troubleshooting, assembly, and disassembly of electronic instrumentation.

Diagnose and resolve issues to ensure equipment meets established specifications and performance standards.

Apply technical knowledge to support both internal teams and external customers with effective solutions.

Maintain detailed documentation of service activities and ensure compliance with quality and safety standards.

Communicate effectively with cross-functional teams, including field service personnel and customer representatives, to ensure customer satisfaction.

Collaborate on continuous improvement initiatives and contribute to innovative solutions within the designated area of expertise.

Qualifications :

Hands-on experience in electronic testing, calibration, and repair.

Familiarity with a wide range of Keysight test and measurement equipment preferred.

Strong analytical and problem-solving skills with attention to detail.

Ability to interpret technical documentation and schematics.

Effective communication skills and a customer-focused mindset.

Relevant technical degree or certification in electronics, engineering technology, or a related field is preferred.

This is an excellent opportunity for a technician who is passionate about precision instrumentation and is driven to deliver high-quality service in a dynamic technical environment.

Skills :

Prior experience is strongly preferred. Applicant should have at least 3 years of related experience in the calibration and repair of electronic test equipment.

Prior experience is strongly preferred working with high voltage and current instruments.

This position requires some education, specialized training / certification, or Military experience.

Experience using automated calibration software platforms (STE, PC Based, METCAL, TME etc) is a plus. Strong PC (MS Windows / Office) skills are a must.

PMEL experience strongly desired.

Requires excellent communication and organizational skills.

Demonstrates electronic and mechanical competence.

Works with clearly defined objectives on customer service assignments that may be repetitive in nature.

Solves technical problems of limited scope and complexity.

Performs adjustments, calibrations and basic repairs.

Escalates more difficult repairs to experienced technicians.

Exhibits the ability to build and maintain professional relationships with wide range of people.

Adheres to the highest standards of business ethics.

Provides consistent, solid contribution to team and service center delivery goals.

Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly (i.e. connector care, ESD, ETE).

Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.

Communicates effectively with internal and external customers. May initiate customer interaction as appropriate. Escalates issues through appropriate channels when necessary. This is done verbally or via written correspondence.

Adheres to established production processes and is responsible for achieving established team production goals.