Systems Analysis, Consultant

Job Description

Your Role

The Platform Operations Engineer will report to the Sr. Director, IT Product Management. In this role you will be the comprehensive subject matter expert in the workings of Stellarus production application landscape including tracking and monitoring on incident management and production performance. Having a desire to help achieve transformational healthcare improvement should serve as the inspiration behind the ideal candidate's willingness to participate across many different activities within an agile working model. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

Your Work

In this role, you will :

• Track and report on platform operational health metrics, JIRA hygiene, and incident / problem management.
• Develop and maintain dashboards and executive reports to communicate operational status, trends, and improvement opportunities.
• Collaborate with engineering leadership to identify and implement operational improvements / efficiencies across the organization, including operational automation, enhanced monitoring and observability, and fault detection.
• Monitor and analyze operational data to proactively identify risks, bottlenecks, and areas for improvement.
• Lead efforts to ensure compliance with internal and external regulatory requirements.
• Own the hygiene and accuracy of JIRA boards, ensuring work items are up-to-date and reflect true operational status.
• Support incident / problem tracking and post-incident reviews, driving continuous improvement in reliability and response.
• Partner with teams to automate reporting and metric collection, leveraging tools such as the Atlassian suite.
• Prepare executive materials for leadership reviews, QBRs, and strategic planning sessions.
• Serve as a resource for operational best practices, documentation, and process improvement initiatives.
• Work directly with the product stakeholders and / or technology product teams to provide continuous quality improvement feedback
• Configure, develop (scripts, queries, reports), test, troubleshoot (system and application log interrogation), evaluate performance, and support (monitoring and impact remediation).
• Ensure security and compliance standards are met throughout the development and deployment process.

Qualifications

Your Knowledge and Experience

About the Team

About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.

Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus' vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus' objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California's vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values :

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model :

At Stellarus and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working :

o Member-facing and approved out-of-state roles remain remote.

o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.

o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

Physical Requirements :

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office / deskwork - Activity level : Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity :

External hires must pass a background check / drug screen. Qualified applicants with arrest records and / or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.