Assistant Director, University CRM

Campus OSU-Stillwater Contact Name & Email David Mariott, david.mariott@okstate.edu Work Schedule Monday through Friday, 8 : 00am - 5 : 00pm with occasional evenings and weekends Appointment Length Regular Continuous / Until Further Notice Hiring Range $65,000 - $80,0000 Special Instructions to Applicants For full consideration, please include a resume, cover letter, and contact information for three professional references. About this Position The CRM Assistant Director will help lead Oklahoma State University’s University CRM team to accomplish the retention and persistence goals of the institution. The University CRM team utilizes the Slate CRM as a unified platform to display and interact with record-level data (students, faculty, staff); develop and maintain user-centric and efficient processes with record-level data; and communicate to OSU students, faculty, staff, and stakeholders via a centralized platform. The assistant director will utilize skills in project management in partnership with the Director for the overall implementation and administration of multiple instances of the Slate CRM for student, faculty, and staff success. The assistant director will provide day-to-day management for the Slate team and supervise 2 full-time CRM specialists and a full-time communication specialist. This individual will provide leadership within the University CRM team and manage various initiatives, including developing a robust academic advising and academic alert system within Slate, adopting Slate as a campus-wide engagement and communication platform across all OSU units, and integrating with other campus systems and processes to provide a holistic view of current OSU students within Slate. This individual will partner with various offices on campus to develop and support administrative processes in Slate that improve the end-user experience through forms, communications, and workflows. This position will also work to initiate, build, and maintain relationships with campus stakeholders who will use the CRM and manage a rigorous training program for new and existing Slate users across the University. The individual should be highly organized and have the ability to manage multiple projects at the same time. Additionally, this individual must be adept at working with individuals in various roles and leadership levels, collecting feedback, and improving communications based on information received. The individual must consistently display a high level of integrity, courtesy, teamwork, and support to colleagues and community members. The individual should demonstrate self-direction, creativity, and strategic thinking in finding new opportunities to serve our students at Oklahoma State University. Required Qualifications Master's Related field (degree must be conferred on or before agreed upon start date) Three years' experience with data analysis, database management, software systems, communication platforms, project management and reports. Skills, Proficiencies, and / or Knowledge : Experience utilizing software applications to support the planning, development, and coordination of university efforts to support and retain students. Working knowledge of data management concepts, including relational databases, data security, data governance, and system maintenance. Project management experience required. Excellent communication skills and demonstrated ability to represent the office on data-driven issues with campus partners. Ability to manage multiple competing priorities at one time; assist with the planning, installation, and operation, and effective utilization of all information systems related to data analysis and reporting. Demonstrated ability to work as a team member, adaptable and proactive in problem identification and resolution, critical thinking, and acceptance of improved technology and data collection, measurement, and presentation in a fast-paced environment. Preferred Qualifications Four years' experience with data analysis, database management, software systems, communication platforms, project management, and reports; Demonstrated experience supervising full-time staff in a dynamic environment. Skills, Proficiencies, and / or Knowledge : Demonstrated organizational skills, creativity, logic, and strategic thinking in a dynamic environment. Demonstrated ability to develop and implement new technologies and / or services in a high-impact environment, including robust training to end-users. Previous experience in higher education or a related field with organizational processes is preferred. Previous experience with project management systems and constituent relation management (CRM) systems and other university software, including Technolutions Slate and Ellucian Banner. Demonstrated experience with programming languages such as HTML, XML, SQL, VBA, JavaScript, etc. Experience with statistical software (R, SAS, Stata, etc.) and / or data visualization software (Tableau, SAS Viya, etc.).