2 x Network Deployment Engineers (San Francisco) - Systems Integrator

Are you looking for an exciting new opportunity? Join a pioneering organisation that’s redefining the future of enterprise networking. This organisation designs and builds its own hardware, software, and operational platforms to deliver high-performance, intelligent networks for some of the world’s leading enterprises. Their customers include some of the most recognisable names in tech and finance — and they’re only just getting started.

This is not a standard support role, it’s an opportunity to work at the forefront of next-generation network infrastructure, tackling some of the most complex and unique network challenges in the industry.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities

• Provide consistently high-quality technical service to customers, earning trust through accuracy, responsiveness, and results.
• Deliver actionable product feedback and insights to engineering teams, shaping the next generation of networking technology.
• Troubleshoot and resolve complex issues across routing, switching, security, and wireless networks.
• Manage and support large-scale enterprise customer environments, primarily remotely.
• Identify, document, and escalation product bugs with precise reproduction steps.
• Produce and maintain clear documentation, knowledge base content, and feature requests.
• Mentor peers, improve internal processes, and contribute to technical excellence across the organisation.

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