Receptionist

Job Description

BILINGUAL (English / Spanish) Receptionist- WEST HOUSTON LOCATION

SHIFT / HOURS : MONDAY - FRIDAY (9 : 30AM - 6 : 00PM)

KEY RESPONSIBILITIES

• Demonstrate Professionalism at all times.
• Maintain Patient Confidentiality.
• Answer and direct telephone calls.
• Proficient with customer service skills.
• Greets patients, families, and vendors.
• Checks in patients and notifies therapists of arrival in a timely manner.
• Complete paperwork necessary for therapist performing admissions to new clients.
• Provide clients and others with accurate KDC information.
• Ensure proper patient electronic medical records maintenance.
• Track patient cancellation / no show rates weekly and complete documentation required to enforce policy (i.e. missed visit and no show letters).
• Ensures timely rescheduling and confirmation of scheduled appointments as needed in a timely manner.
• Contacting therapists to inform them of scheduling or changes in the schedule.
• Assist office manager and patient case coordinators obtaining plans of care.
• Maintains and ensures the organization and cleanliness of the waiting room.
• Performs other tasks designated by the office manager.

BENEFITS