Store Operations Specialist

Store Operations Specialist

The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including unloading, processing, stocking, and resets.

The Store Operations Associate is responsible for unloading, processing, and stocking freight safely and efficiently to maximize product availability for the customer.

Key Roles and Responsibilities

Provides customers a positive shopping experience

Performs cashier duties accurately while processing all transactions per policy

Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving

Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas

Unload, process, and stock freight to correct location, following merchandising guidelines

Timely and thorough incident reporting compliance

Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts

Performs and trains team on store freight processing and merchandising responsibilities

Operates all equipment in a safe manner per directed procedures

Ensures a safe working and shopping environment while minimizing shrink and damages

Executes company directives, policies and procedures timely, accurately, and thoroughly

Qualifications and Competencies

At least 18 years old

High School Diploma / Equivalent

Ability to work a flexible schedule including nights, weekends, and some holiday

Ability to lift a minimum of 50 lbs., team lift 100 lbs.

Contributes to a customer focused environment while demonstrating excellent service

Communicates clearly with customers, team and leadership

Reliable and trustworthy

Ability to work effectively independently and within a team to perform all tasks as assigned

Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution

Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business