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Credit & Collection Specialist
Credit & Collection SpecialistMILLENNIUMSOFT • San Antonio, TX, United States
Credit & Collection Specialist

Credit & Collection Specialist

MILLENNIUMSOFT • San Antonio, TX, United States
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Roles & Responsibilities

Primary Duties / Responsibilities :

  • Proactively monitor and reconcile customer accounts
  • Identify, and facilitate the resolution of, disputed receivables.
  • Provide exceptional customer support, responding to account queries in a timely and professional manner
  • Maintain a detailed understanding of customer contracts and how they impact the collections process
  • Maintain accurate and up to date customer account documentation
  • Proactively escalate to internal support partners and Sr Management as appropriate
  • Identify, and communicate process improvement opportunities to Manager as appropriate

Experience Required

Required :

  • 2+ years in commercial collections

    • Skills & Certifications

  • Strong analytical / problem solving skills
  • Excellent communication skills (written and oral)
  • Superior customer service skills
  • Good Administrative skills
  • Strong attention to detail and goal oriented
  • Ability to prioritize and manage multiple responsibilities
  • Contract Analysis
  • Knowledge of collection techniques (i.e., skip tracing)
  • Strong Microsoft Excel skills
  • High School Degree or equivalent
  • Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.

    • Eligibilities & qualifications

    Preferred :

  • Direct experience with SAP
  • Working knowledge of Microsoft Office
  • Experience working in a shared service center
  • Bachelor's Degree in Finance / Accounting / Economics
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    Collection Specialist • San Antonio, TX, United States

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