Principal Program Manager, Talent Management

Principal Program Manager, Talent Management

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the Job

The Principal Program Manager leads a portfolio of high-impact initiatives that advance Twilio's talent strategy and enable scalable, globally consistent people practices. Reporting to the Senior Director, Talent Management, this role operates as a strategic integrator, shaping and executing programs that enhance organizational capability, leadership effectiveness, and employee growth.

As a recognized expert in program management and change leadership, the Principal Program Manager defines frameworks, influences enterprise decision-making, and drives alignment across People, Business, and Executive teams to achieve long-term talent outcomes.

Responsibilities

Strategic Program Leadership

• Shape and lead the end-to-end design, integration, and execution of global Talent Management initiatives that advance our skills-based strategy, retention of top talent, and high-performance culture.
• Define scalable frameworks, tools, and governance approaches that ensure consistency, quality, and measurable impact across programs.
• Anticipate future business and talent needs; propose new methodologies and solutions that increase organizational readiness and agility.

Enterprise Collaboration and Influence

Change Management and Enablement

Program Management and Measurement

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required :

Desired :

Location : This role will be remote based in British Columbia, Ontario, or Alberta Canada.

Travel : We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer : Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation : The estimated pay ranges for this role are as follows :

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.