Call Center Representative

Alphabe Insight IncReno, NV, United States

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Company Description

About Us :

Welcome to Signal Tru Brand - where passion meets purpose, and creativity reigns supreme! We're not your average PR and branding agency. We're a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience.

Job Description

The Call Center Representative will serve as the voice of Signal TruBrand, providing exceptional customer service and ensuring a positive experience for every caller. This role involves handling inbound and outbound calls, answering inquiries, resolving issues, and relaying information about our clients' brands and services.

Key Responsibilities

Handle inbound and outbound calls from customers promptly and efficiently.
Provide accurate information and assistance regarding products and services.
Resolve customer complaints and issues professionally and empathetically.
Document customer interactions and maintain detailed records in the system.
Follow up with customers to ensure their issues are fully resolved.
Collaborate with team members to improve processes and customer service.

Qualifications

High school diploma or equivalent

Excellent verbal communication skills and a friendly, professional phone manner.

Strong listening skills and the ability to empathize with customer needs.

Proficiency in data entry and experience with CRM systems.

Ability to multitask, prioritize, and manage time effectively.

Additional Information

Benefits :

Competitive salary and performance-based incentives.

Comprehensive health, dental, and vision insurance.

Paid time off and holidays.

Professional development opportunities and a supportive work environment.

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Call Center Representative • Reno, NV, United States