IT Manager, Infrastructure Services

IT Manager Of Infrastructure Services

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

The IT Manager of Infrastructure Services is responsible for strategy, development and ongoing operations for PacificSource IT Infrastructure including : Datacenter facilities, compute, storage, backup, network and security controls, disaster recovery, and cloud infrastructure platforms. They are also responsible for hiring, evaluating, training, and supervising a team of infrastructure administrators and other related positions. This position also manages vendor relationships which provide key infrastructure services.

Essential Responsibilities :

• Manage the data network to ensure secure and reliable connections between all locations (including offices in Oregon, Idaho, and Montana) and within buildings. Plan for increased capacity and redundancy consistent with business demands.
• Manage server and storage environment to ensure high availability in a secure and supportable environment across Datacenters in Springfield, Bend, and Boise. Establish and test disaster recovery capability to support the infrastructure in the event of a disaster. Responsible for defining and executing on backup strategy to ensure backups are performed consistent with PacificSource record retention policies.
• Maintain collaborative relationships with business users to ensure that IT infrastructure is meeting business requirements. Manage key processes including asset management, capacity planning, disaster recovery, and maintenance. Manage the performance of all aspects of IT infrastructure including working cross-functionally to identify and resolve performance issues.
• Manage the identification, diagnosis and repair of equipment and / or coordination of repair services with vendors. Develop metrics to ensure high-level of service to business users.
• Manage the relationship with an adequate capacity of cloud infrastructure platforms, meeting business functionality and information security requirements.
• Manage and ensure the overall effectiveness of security controls; such as firewalls, anti-virus solutions, internet filtering, and intrusion detection systems in accordance with HIPAA, PCI, and HITRUST guidelines and industry best practices.
• Coordinate with Facilities and physical security staff for office moves, new office locations, and Datacenter, MDF, and IDF room facilities, including electrical, HVAC, fire suppression, and physical security systems.
• Manage related software and hardware contracts including managing licenses to ensure compliance with agreements and appropriate capacity planning for licenses.
• Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.
• Assist in development of annual department budgets. Monitor spending versus the planned budget throughout the year and take corrective action where needed.
• Coordinate business activities by maintaining collaborative partnerships with key departments.
• Responsible for process improvement and working with other departments to improve interdepartmental processes. Utilize lean methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities.
• Actively participate as a key team member in Manager / Supervisor meetings.
• Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company philosophy. Champion for IT standards to be applied across the company.

Supporting Responsibilities :

Success Profile :

Work Experience : Minimum of 5 years experience managing a complex Windows and Azure infrastructure environment including multiple locations and 1000+ end-users. Demonstrated leadership of infrastructure teams to successfully implement new capability and ensure the successful ongoing day to day operations of the environment.

Education, Certificates, Licenses : Bachelor's degree in Computer Science, Computer Engineering or related, or equivalent experience required.

Knowledge : The following key areas are required for this position : excellent verbal and written communication skills, project management, demonstrated ability to establish processes with supporting metrics to manage all aspects of IT infrastructure, and experience in a Windows-based virtual server infrastructure, and Azure cloud infrastructure.

Competencies :

Environment : Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time. If not local to the Springfield, Oregon headquarters, significant travel to the Springfield office is likely to be required for oversight on infrastructure and adjacent projects, knowledge building, and possibly critical incident management and response.

Skills : Accountable Leadership, Collaboration, Data-driven & Analytical, Delegation, Effective Communication, Listening (Active), Situational Leadership, Strategic Thinking

Our Values :

Physical Requirements : Stoop and bend. Sit and / or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer : This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.