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IT Support Technician II

IT Support Technician II

Texas Tech UniversityLubbock, TX, United States
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Lubbock

IT Support Technician II

42052BR

IT Help Central

Position Description

The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral / Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock : Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major / Essential Functions

With some supervision by management and / or project leads :

  • Provides department or unit, primarily hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
  • Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas.
  • Performs technical duties necessary for department or unit business operations.
  • Specializes in hardware and software relevant to the department or unit.
  • Adheres to all appropriate Institutional policies (including IT Ops) and other relevant internal departmental policies.

Knowledge, Skills, & Abilities :

Ability to :

  • Exercise judgment based on an understanding of organizational policies and activities.
  • Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
  • Communicate effectively, both orally and in writing; establish and maintain effective work relationships.
  • Intermediate level analytical skills, including process description, logic, problem diagnostics, and problem solving.
  • Intermediate technology hardware and software competency.
  • Training in fundamental and advanced hardware and software support through education or experience.

    • Required Qualifications

    Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and / or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

    Safety Information

    Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

    Does this position work in a research laboratory?

    Required Attachments

    Cover Letter, Professional / Personal References, Resume / CV

    Job Type

    Full Time

    Pay Basis

    Hourly

    Pay Statement

    Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu / hr / payplan.

    Travel Required

    Up to 25%

    Shift

    Schedule Details

    M-F 8am - 5pm

    Grant Funded?

    Job Group

    General IT / Computer / IT

    EEO Statement

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

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    It Support Technician • Lubbock, TX, United States