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Medical Office Manager
Medical Office ManagerCatalyst Dermatology • Dallas, TX, US
Medical Office Manager

Medical Office Manager

Catalyst Dermatology • Dallas, TX, US
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Office Manager – Medical / Surgical Dermatology Practice

Location : Prosper / North Dallas area

Job Type : Full-time

Compensation : Competitive salary + performance incentives

Reports To : Medical Director (Board-Certified Dermatologist)

About the Practice

We are a new, physician-led medical and surgical dermatology practice committed to delivering high-quality, evidence-based care with an exceptional patient experience. Our workflow emphasizes efficiency, accuracy, professionalism, and warm, empathetic communication. We are seeking a highly organized and proactive Office Manager who can build and lead a smooth, patient-centered clinical operation from day one.

Position Summary

The Office Manager will oversee daily operations of a busy dermatology practice, including staff supervision, front-desk workflow, revenue cycle management, insurance verification, claim submission, scheduling, and patient satisfaction. This role requires a detail-oriented leader who thrives in a fast-paced environment and can anticipate needs before issues arise.

The ideal candidate is dependable, solutions-driven, highly organized, and grounded in professionalism - someone who takes pride in operational excellence and supports a board-certified dermatologist who values consistency, efficiency, and a calm, patient-first environment.

Key Responsibilities

Front Office & Patient Flow

  • Oversee and execute check-in and check-out workflows, ensuring accuracy in demographics, insurance, and documentation.
  • Manage patient scheduling, recalls, waitlists, and template optimization.
  • Ensure a warm, professional patient experience consistent with the practice's standards.
  • Resolve patient concerns professionally and efficiently.

Insurance Verification & Financial Coordination

  • Perform insurance eligibility checks (real-time and batch processes).
  • Accurately identify copays, deductibles, coinsurance , and out-of-pocket estimates.
  • Clearly communicate patient financial responsibility at check-in or before procedures.
  • Maintain payer rules, coverage policies, and authorization requirements for medical dermatology and minor surgical procedures.
  • Billing & Revenue Cycle Management

  • Submit clean claims to insurance carriers (electronic and paper when required).
  • Monitor claim rejections, denials, and underpayments; perform timely follow-up and appeals.
  • Post payments, reconcile daily charges, and ensure accurate CPT / ICD-10 documentation oversight.
  • Collaborate with the physician to ensure coding accuracy and encounter completeness.
  • Operational Leadership

  • Supervise front-office and medical assistant staff; help interview, train, and evaluate team members.
  • Lead daily huddles; coordinate schedules; maintain workflow efficiency.
  • Develop and standardize practice policies and SOPs.
  • Manage supply ordering, vendor relationships, and equipment maintenance.
  • Ensure compliance with OSHA, HIPAA, and practice regulatory standards.
  • Practice Growth & Efficiency

  • Implement processes that streamline throughput, reduce wait times, and optimize clinical productivity.
  • Oversee website inquiries, patient messaging workflows, and online reputation management.
  • Assist with physician-driven initiatives including quality improvement, patient satisfaction optimization, and long-term growth strategy.
  • Required Qualifications

  • Strong understanding of insurance verification , medical billing, and dermatology-relevant CPT / ICD-10 coding.
  • Demonstrated leadership and team-building skills.
  • Proficiency with EMRs (EZDerm, eClinicalWorks, EMA [ModMed], EPIC, or similar).
  • Excellent communication skills - professional, calm, and patient-focused.
  • Ability to multitask and maintain accuracy under pressure.
  • Preferred Qualifications

  • 3+ years medical office management experience (dermatology, plastic surgery, or multi-specialty strongly preferred).
  • Working knowledge of Medicare, commercial plans, referral / authorization workflows, and in-office surgical billing.
  • Experience managing performance metrics (Accounts receivable days [A / R days], clean-claim rate, patient throughput).
  • Comfort with spreadsheets, reporting, and basic financial reconciliation.
  • Ideal Personality Traits

  • Precision-Driven
  • Values accuracy and consistency, especially with insurance verification, billing, and workflow execution.
  • Proactive & Predictive
  • Anticipates needs, solves problems before they escalate, and identifies inefficiencies without waiting for instruction.
  • Calm, Professional, and Patient-Centric
  • Maintains composure in a clinical environment with fast turnover and varying levels of patient anxiety.
  • Communicates warmly and respectfully, reflecting a patient-first mindset.
  • High Integrity & Accountability
  • Takes ownership of errors, maintains confidentiality, and upholds professional standards consistently.
  • Organized & Systems-Oriented
  • Creates structure, follows workflows, documents processes, and ensures nothing "falls through the cracks."
  • This role is ideal for an individual who is motivated by building something from the ground up and helping launch a high-performing, efficient, and reputable dermatology practice.

    Benefits

  • Competitive salary with growth potential
  • Paid time off and holidays
  • Professional development opportunities
  • Structured performance incentives
  • How to Apply

    Submit your résumé and a brief cover letter describing your relevant experience and why you believe you are a good fit for a medical-surgical dermatology practice focused on excellence, efficiency, and patient experience.

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    Medical Office Manager • Dallas, TX, US

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