Motor Vehicle Branch Manager

Motor Vehicle Branch Manager

The Jefferson County Clerk and Recorder's office is the face of public service for our diverse and vibrant county. We serve voters, drivers, property owners, business owners, travelers, couples getting married, and so many other Jeffco residents and non-residents every day, and we take our work very seriously. We hold a clear mission and vision that drive our actions and aspirations :

Mission : To make government and the democratic process work for all of Jeffco. From free and fair elections to friendly service and safe record keeping, we're building a Jeffco that welcomes and works for everyone.

Vision : An equitable, accessible, trustworthy democracy for the Jeffco of today and tomorrow

Each day, we strive to turn this vision into reality, and we are looking for motivated individuals to join our team and help in this work.

Branch Manager Responsibilities : The Motor Vehicle Branch Manager for the Golden Office is responsible for actively leading the operational activities of this branch office. Responsibilities include ensuring compliance with departmental policies and procedures, as well as state regulations; interpreting and administering pertinent laws and regulations; processing legal documents and collecting taxes and registration fees; providing exceptional customer service and customer loyalty through positive consultative interactions; performing various accounting functions; and builds a high performing team through coaching and development.

Ideal Candidate : The ideal candidate should have strong executive management skills and be an experienced and collaborative leader. The candidate must also have the proven ability to move between diverse tasks with ease, and must thrive in a fast-paced, professional environment. Spanish language skills and / or experience working with individuals from various cultures and communities is highly valued. If you are looking to make a positive impact on your community, we encourage you to apply.

Schedule : This position requires regular on-site / in-office work and operates on a 4-day workweek (Monday-Thursday, 7 : 15am-5 : 45pm). Please note that this position is located at our Golden location.

Compensation : Hiring Range : $80,000.00 85,000.00 USD Annual. Compensation will be determined based on education, experience, and skills. Additional compensation for Spanish bilingual skills is available.

Benefits : Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement and more.

Essential Duties :

• Provide direct leadership, communication and coaching to motor vehicle staff :
• Assign, direct and supervise activities of motor vehicle staff. Provide leadership and coaching to help employees meet individual and department goals. Assist and advise subordinates, as necessary, resolving problems as non-routine situations arise.
• Communicate new policy and procedures. Conduct office meetings to ensure employees understand changes.
• Assist employees with acceptable and non-acceptable documents, making sure they are up to date on the newest laws and statutes.
• Submit records and reports as required by county management.
• Analyze employee statistics and maintain statistical records of transactions.
• Respond to customer inquiries or complaints in person, by phone or by email.
• Resolve problems as situations arise.
• Provide information based on knowledge of statutes and procedures.
• Refer callers to appropriate personnel and assist subordinates in dealing with challenging customers and / or difficult situations.
• Establish and maintain a variety of files, reports, and records such as monthly and daily statistics, bi-monthly time use reports, scheduling, evaluations and personnel files.
• Review subordinate work to ensure accuracy of reports.
• Provide customers with copies of various documents as requested and prepare complete evaluations.
• Ensure compliance with motor vehicle statutes and regulations, as well as elections and recording.
• Ensure adherence to state statutes, policies, procedures and standards.
• Attend meetings, training classes, seminars and conferences to build technical knowledge and leadership skills.
• Ensure proper maintenance of equipment. Run appropriate computer tapes, updates and programs.
• Notify appropriate entity of issues or actions needing to be done.
• Implement security measures for employees.
• Performs daily office of opening and closing duties. Prepare daily bank deposit. Verify monies received by employees. Review, prepare and balance daily deposit. Process change orders, count cash, secure safe and spot check the inventory.
• Administers and makes recommendations for routine personnel matters affecting subordinates, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraisals, and taking corrective action.
• Conducts performance evaluations and communicates short- and long-term goals and objectives. Submits personnel records and reports as required by the County. Assists and advises subordinates as necessary, resolves problems as non-routine situations arise, and ensures adherence to established policies, procedures and standards. Communicates changes in policy and procedures to direct reports and implements them as directed.

Qualifications : Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications :

Preferred knowledge, skills and abilities :

Please note that the hiring team will give preferential consideration for interviews to qualified candidates with DRIVES experience.

Additional Job Information : Accommodations Statement : We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us . This contact is for accommodation requests only and cannot provide application status updates.

Application : Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11 : 59PM on the posted cut-off date. Follow this link to apply now : Jefferson County Colorado Career Opportunities

A resume and cover letter submitted with your application is encouraged