Valet Shift Manager

Valet Shift Manager

Pay based on experience | Requires flexibility to work various shifts

In this fast-paced, high energy environment where great guest service is essential, how do we ensure our guests vehicles are parked and secure while they enjoy their time with us? As a Valet Shift Manager, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (

• Essential Functions)
• Carry out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
• Plan, direct, and monitor the daily valet operations on assigned shift to ensure smooth and efficient operations.
• Conduct daily pre-shift meetings, establish reports, attend department operation meetings, delegate tasks effectively, anticipate the needs of guests and team members, and encourage team member feedback.
• Use independent judgement to resolve difficult guest situations with positive resolution.
• Adhere to all Department of Transportation (DOT) rules and regulations.
• Assist in processing all levels of Potawatomi Hotel & Casino (PH&C) card holder and guest payment transactions for valet services in a timely and accurate manner.
• Control pace and quantity of production, minimizing down time.
• Ensure safe storage and proper handling of guest items in valet and coat check area.
• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

Working Conditions

The noise level is usually moderate to loud. When on the casino floor the noise level increases. The facility is not smoke free. While performing the duties of this job, the team member is exposed to outdoor weather conditions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.