Sr. HR Coordinator

The Senior HR Coordinator is a key member of the HR Support Services team responsible for delivering high-quality timely and customer-focused support throughout the employee lifecycle. Reporting to the Lead HR Support Services this role handles a broad range of both complex and basic administrative tasks and service requests including onboarding employee changes offboarding records management and Tier 1 and Tier 2 HR inquiries and escalations.

This role is ideal for a detail-oriented service-minded professional looking to grow within a collaborative and fast-paced HR environment supporting 20000 employees across North America.

Key Responsibilities

Employee Lifecycle Administration

Process both complex and basic employee lifecycle transactions including new hires job changes terminations leaves of absence and employee status updates.

Coordinate pre-boarding and onboarding logistics such as background checks new hire documentation and systems access including M&A.

Support offboarding processes including exit interviews logistics and system terminations.

HR Systems & Data Management

Enter and maintain accurate employee data in the HRIS (e.g. Workday SAP SuccessFactors) system.

Perform regular audits of employee records to ensure data accuracy and compliance.

Generate reports or queries to support HR operations and compliance efforts.

Prepare HR dashboard and metrics for leadership report out

Employee Support & Service Delivery

Respond to employee and manager inquiries via phone email or case management system (e.g. ServiceNow) related to HR policies procedures and systems.

Act as escalation for complex cases within HR Support Services when needed.

Maintain confidentiality and handle sensitive information with discretion.

Serve as backup for team leader during absences ensuring continuity of operations and team support.

Interface directly with HR Business Partners and HR Leaders providing timely and accurate information on processes services and policies including service delivery.

Manager & HRBP Support

Support conflict resolution and disciplinary processes including documentation and performance improvement plan support.

Contribute to HR initiatives such as performance management C&B programs and employee engagement.

Process Improvement & Documentation

Assist in maintaining and updating HR SOPs templates and knowledge base articles.

Recommend improvements to enhance efficiency and employee experience.

Participate in HR projects and initiatives as assigned.

Onboard train and mentor (level 1 or junior) coordinators providing regular feedback and professional development guidance.

Qualifications

Education & Experience :

Bachelors degree in Human Resources Business Administration or equivalent experience in related field preferred.

3-5 years of experience in an HR administrative or coordinator role preferably in a high-volume or shared services environment.

Experience in insurance financial services or other highly regulated industries is an asset.

Skills & Competencies :

Service-oriented mindset with a focus on employee experience

Strong organizational skills decision making ability attention to detail and comfort with ambiguity.

Excellent communication and interpersonal skills; customer service mindset.

Comfortable working in a decentralized multi-jurisdictional environment (U.S. and Canada).

Proficiency with HR systems (e.g. Workday SAP Oracle) and Microsoft Office Suite.

Ability to handle confidential information with professionalism and discretion.

Bilingual in English and French (if supporting Canadian employees) is a plus.

Department Human Resources

Required Experience : 2-5 years of relevant experience

Required Travel : No Travel Required

Required Education : Bachelors degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race / ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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Required Experience :

Senior IC

Key Skills

Employee Relations,ATS,Workers' Compensation Law,Benefits Administration,HRIS,Payroll,Employment & Labor Law,ADP,Administrative Experience,Human Resources,Recruiting,Workday

Employment Type : Full-Time

Experience : years

Vacancy : 1