Job Description
We are seeking a detail-oriented and analytical HVAC Product Technical Support Engineer to join our remote team based in Norman, United States. In this role, you will provide efficient and organized technical support for our HVAC products, ensuring customer satisfaction and product reliability.
- Offer remote technical support to customers, dealers, and field technicians for HVAC products
- Analyze and troubleshoot complex HVAC system issues
- Develop and maintain technical documentation, including user manuals and troubleshooting guides
- Collaborate with the product development team to improve product features and resolve technical issues
- Stay up-to-date with industry trends, standards, and regulations
- Provide training and guidance to junior team members and customers on HVAC products
- Manage and prioritize multiple support tickets efficiently
- Contribute to the development of knowledge base articles and FAQs
Qualifications
Bachelor's degree in Mechanical Engineering, HVAC Technology, or related field3-5 years of experience in HVAC technical support or a related fieldIn-depth knowledge of HVAC systems and productsStrong troubleshooting and analytical skillsExcellent technical writing abilitiesProficiency in remote support tools and technologiesOutstanding customer service and communication skillsHVAC certifications (e.g., NATE, EPA) preferredFamiliarity with industry standards and regulationsAbility to work independently and manage time effectively in a remote environmentStrong attention to detail and organizational skillsAdditional Information
Equal Opportunity Employer, including disability / veterans
Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!