Director, IT (Telecom) - REMOTERemote Staffing • Midland, GA, US
serp_jobs.error_messages.no_longer_accepting
Director, IT (Telecom) - REMOTE
Remote Staffing • Midland, GA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters.remote
job_description.job_card.job_descriptionLead the design and deployment of AI-enabled contact center capabilities, including conversational AI, intelligent routing, predictive analytics, and sentiment analysis. Integrate Salesforce with Genesys Cloud to deliver a unified "single pane of glass" agent experience, enabling efficient workflows, contextual insights, and personalized interactions. Oversee implementation of Lightico or equivalent digital completion solutions to support secure eSignatures, document sharing, and real-time digital interactions. Drive innovation in digital identity and biometric authentication, including digital ID card programs, to strengthen member trust and simplify secure access across channels. Collaborate with data and analytics teams to leverage AI-driven insights for personalization, proactive service, and efficiency gains. Lead pilots and proofs of concept demonstrating measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction. Provide executive oversight for enterprise communication and contact center operations supporting 4,000+ concurrent agents. Ensure high reliability, availability, and performance across all communication and engagement platforms. Implement observability, automation, and AIOps frameworks to proactively detect and resolve service issues. Govern operational SLAs, SLOs, and KPIs to maintain exceptional uptime, responsiveness, and user experience. Continuously assess performance data and feedback to identify opportunities for optimization, automation, and process improvement. Ensure compliance with HIPAA, PCI, SOC2, and healthcare-specific data protection requirements. Oversee governance for digital identity, biometric authentication, and data privacy controls across all communication and engagement platforms. Partner with Security and Risk functions to proactively identify and mitigate vulnerabilities. Maintain audit readiness, incident response, and risk mitigation programs to safeguard sensitive data and maintain regulatory alignment. Lead, mentor, and develop a high-performing team of engineers, architects, and digital experience specialists. Foster a culture of innovation, collaboration, and accountability focused on measurable business impact. Encourage continuous learning and exploration of emerging AI, automation, and identity technologies. Partner cross-functionally with Operations, Digital Experience, and IT leadership to ensure alignment on strategy and outcomes. Represent Unified Communications and Contact Experience in enterprise governance and digital transformation councils. Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred). 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership. 5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS / CCaaS environments supporting 4,000+ agents. Proven experience integrating Genesys Cloud with Salesforce to enable unified agent experiences and operational analytics. Strong understanding of healthcare environments, including Medicaid, Medicare, and Marketplace member and provider engagement models. Demonstrated success in implementing AI-driven contact center and digital engagement initiatives, including Lightico, biometric authentication, and digital ID solutions. Financial management experience overseeing budgets, vendor contracts, and technology investments for large-scale operations. Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms. Experience with AI, automation, workforce management, speech analytics, and CRM integrations. Familiarity with digital identity, authentication, and secure document workflow platforms. Strong grasp of observability, reliability engineering, and compliance frameworks in regulated industries. Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes. Exceptional communicator skilled at influencing across technical, operational, and executive teams. Proven track record of vendor and stakeholder management at enterprise scale. Strategic thinker focused on innovation, resilience, and customer experience excellence. Passionate about delivering trusted, human-centered, and technology-enabled communication experiences. Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
Director Of It (Telecom)
The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.
Key Responsibilities
Strategic Leadership
- Define and execute the vision and roadmap for unified communications, collaboration, and contact experience, integrating voice, digital, and authentication capabilities into a single, cohesive ecosystem.
- Advance the maturity of existing cloud-native UCaaS and CCaaS platforms (Genesys Cloud) through automation, analytics, and AI-driven optimization.
- Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality.
- Establish governance, key performance indicators, and service models that ensure operational excellence, transparency, and accountability.
- Manage departmental budgets, vendor contracts, and technology investments to achieve measurable business value and cost efficiency.
AI-Driven Contact Experience & Digital Engagement
Operations, Engineering & Service Excellence
Security, Compliance & Risk Management
Leadership, Culture & Talent Development
Job Qualifications and Skills
Education
Experience
Technical Expertise
Leadership & Interpersonal Skills
To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $117,731 - $275,491 / ANNUAL
serp_jobs.job_alerts.create_a_job
Director It • Midland, GA, US
Job_description.internal_linking.related_jobs
We’re seeking reliable and motivated individuals who want to earn extra income from home.This flexible position allows you to set your own hours and work around your existing commitments.Are you th...serp_jobs.internal_linking.show_more
The primary purpose of the position is to prepare food as designated and serve meals to residents in accordance with current federal, state, and local standards, guidelines and regulations governin...serp_jobs.internal_linking.show_more
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best.
When a network goes down, vital information may be l...serp_jobs.internal_linking.show_more
Embark on Your Compassionate LPN / LVN Journey at Encompass Health.Are you in search of a fulfilling healthcare career close to your heart and home? Encompass Health welcomes you warmly, offering a s...serp_jobs.internal_linking.show_more
Customs and Border Protection Officer (CBPO).A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Customs an...serp_jobs.internal_linking.show_more This position is for individuals who want to develop a side income stream while still working full time.You will test different small-scale remote opportunities, learn what works, and grow what pro...serp_jobs.internal_linking.show_more We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more 
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.
Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...serp_jobs.internal_linking.show_more We’re seeking proactive and independent individuals interested in learning how to earn money online.This opportunity is ideal for those who want a self-directed, flexible way to build extra income....serp_jobs.internal_linking.show_more 
Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...serp_jobs.internal_linking.show_more
Delivery Leader - Transportation.The Transportation South Group (TSG) is seeking a strong leader to serve as Delivery Leader (DL) for the transportation portfolio in TSG.
The DL is a key role in man...serp_jobs.internal_linking.show_more
Are you ready to drive strategic growth by leading innovative solution design for high-priority government pursuits? Maximus is seeking a Senior Solution Architect to lead solution design and strat...serp_jobs.internal_linking.show_more FinanceBuzz is looking for everyday people to test-drive some of the most popular online money-making methods.This remote opportunity lets you earn extra income while reviewing real, flexible side ...serp_jobs.internal_linking.show_more 
Position can be based at headquarters in Columbus, GA or Hybrid or Remote).Bradley Company, the home of Char-Broil, Pit Boss, TIKI® Brand Products, Badlands Gear Co.
Bradley Real Estate, is looking ...serp_jobs.internal_linking.show_more Customs and Border Protection Officer (CBPO).A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Customs an...serp_jobs.internal_linking.show_more Are you looking to earn extra income from the comfort of your home? We're seeking motivated individuals to explore and test a variety of remote side hustle opportunities featured on FinanceBuzz.Thi...serp_jobs.internal_linking.show_more )
WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country.
You also get unmatched service.From the moment you...serp_jobs.internal_linking.show_more Description TITLE : Registered Nurse REPORTS TO : Director of Nursing Non-Exempt PURPOSE OF POSITION : The primary purpose of the position is to direct and supervise resident care in accordance with c...serp_jobs.internal_linking.show_more
Flexible Work From Home - Supplement Your Income
Finance Buzz • Waverly Hall, Georgia, US
serp_jobs.filters.remote
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Dietary Aide - Buena Vista
Magnolia Manor Senior Living • Buena Vista, GA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Information Technology Professional (IT Support)
US Navy • Upatoi, Georgia, United States
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
LPN
Rehabilitation Hospital of Phenix City • Geneva, GA, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
U.S. Customs and Border Protection Officer
U.S. Customs and Border Protection • Waverly Hall, Georgia, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Side Hustle Developer
Finance Buzz • Manchester, Georgia, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Side Hustle Project Lead
Finance Buzz • Waverly Hall, Georgia, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Work From Home
Remote Jobs • Upatoi, GA
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Independent Online Earner - Flexible and Remote
Finance Buzz • Buena Vista, Georgia, US
serp_jobs.filters.remote
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!
HomeJobFinder • Talbotton, GA
serp_jobs.filters.remote
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Delivery Leader - Transportation
Columbus Staffing • Midland, GA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT Principal Solutions Architect - DHS
MAXIMUS • Upatoi, GA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Remote Opportunity - Explore Side Hustles & Earn Extra Income
Finance Buzz • Waverly Hall, Georgia, US
serp_jobs.filters.remote
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director, Taxation
W.C. Bradley Co. • Upatoi, GA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
United States Customs and Border Protection Officer
U.S. Customs and Border Protection • Ellerslie, Georgia, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Side Hustle Evaluator - Flexible Online Gig Work
Finance Buzz • Midland, Georgia, US
serp_jobs.filters.remote
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel - Respiratory Therapist
Titan Medical (Nebraska) • Box Springs, GA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
RN - Buena Vista
Magnolia Manor Senior Living • Buena Vista, GA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted