Federal Technical Solutions Engineer

Within our  Federal division Arista supports critical missions across defense intelligence and civilian agencies. We are committed to helping federal customers modernize and secure their networks while ensuring compliance with government standards and cybersecurity frameworks.

Who Youll Work With

Are you a top-tier Technical Support Engineer with a passion for working on mission-critical networks At Arista our  Federal Technical Solutions Engineers  are at the forefront of supporting U.S. government customers who depend on Arista products for secure and resilient networking.

As a Federal TSE youll be part of a specialized support organization that partners closely with federal agencies system integrators and defense contractors. Youll provide deep technical expertise ensuring our solutions deliver uncompromising performance reliability and compliance.

Youll work closely with product management software / hardware engineering and customer engineering teams to diagnose complex technical challenges. The team culture emphasizes collaboration continuous learning and a shared commitment to customer success.

What Youll Do

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required as is the ability to triage. As we are continually releasing new features and products a high aptitude for both learning and teaching are required.

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware developmentboth in diagnosing problems as well as communicating them in multiple technical contexts. Thus excellent written and verbal communication skills are a must as is a collaborative approach.

Key Responsibilities :

• Provide advanced technical support for federal customers via phone email and secure communication channels.
• Troubleshoot and resolve complex hardware software and network configuration issues in data center campus and routing deployments.
• Collaborate with cross-functional teams to ensure timely resolution of escalated issues.
• Support product installation operation and optimization in compliance with federal security and operational standards.
• Document customer interactions recurring issues and provide feedback to engineering for continuous product improvement.
• Assist in developing knowledge base content and best practices tailored to the federal networking community.

Qualifications :

Compensation Information

The new hire base pay for this role has a pay range of $71000 to $137000.

Arista offers different pay ranges based on work location so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors including skills qualifications relevant experience and work location.

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Aristas Sales Incentive Plan which pays commissions calculated as a percentage of eligible -based employees are also entitled to benefits including medical dental vision wellbeing tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.

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Additional Information :

Arista Networks is an equal opportunity employer.  Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race color religion sex sexual orientation gender identity national origin or any other factor determined to be unlawful under applicable federal state or law law.  All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting

Experience : years

Vacancy : 1